Job Summary The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring smooth guest check-in and check-out, maintaining service standards, handling guest complaints, and supervising the Front Office team. The role requires strong leadership, communication, problem-solving and guest-handling skills to ensure an exceptional guest experience.

Key Responsibilities

1. Front Office Operations

- Supervise daily Front Office operations, including reception, guest relations and concierge activities.

- Ensure smooth check-in and check-out procedures.

- Monitor room allocation, room status and coordination with Housekeeping.

- Ensure accurate guest registration, billing and cashiering procedures.

- Maintain proper shift handover and daily operational reports.

1. Guest Relations &
- Service Excellence

- Ensure excellent guest service in accordance with hotel brand standards.

- Handle guest complaints, feedback and service recovery effectively.

- Personally attend to VIP guests and special requests.

- Maintain high standards of guest satisfaction and service delivery.

- Follow up on guest requests to ensure timely resolution.

1. Team Supervision

- Supervise and guide Front Office Executives, Guest Service Associates and Bell Desk staff.

- Prepare and monitor duty rosters and shift schedules.

- Conduct daily briefings and communicate key operational updates.

- Monitor grooming, discipline and performance of team members.

- Support training and development of Front Office staff.

1. Revenue &
- Financial Responsibilities

- Monitor room revenue, occupancy and upselling opportunities.

- Encourage the team to maximise room upgrades and additional revenue.

- Ensure accurate billing, cash handling and settlement procedures.

- Monitor outstanding bills,



credit limits and payment discrepancies.

- Ensure compliance with hotel financial and cashiering policies.

1. Coordination &
- Administration

- Coordinate with Housekeeping, Engineering, F&B; and other departments for smooth operations.

- Maintain guest records, registration cards and required documentation.

- Ensure compliance with hotel SOPs, safety procedures and security protocols.

- Monitor online guest feedback and coordinate corrective actions.

- Prepare and submit operational reports to the Front Office Manager.

Required Skills &

- Competencies

- Strong communication and interpersonal skills.

- Leadership and team management.

- Guest complaint handling and conflict resolution.

- Knowledge of hotel PMS and front office systems.

- Understanding of room reservations, billing and cashiering.

- Upselling and revenue generation skills.

- Problem-solving and decision-making abilities.

- Professional grooming and customer service orientation.

- Ability to work in rotational shifts.

Key Performance Indicators (KPIs)

- Guest satisfaction and positive guest feedback.

- Smooth and timely check-in/check-out operations.

- Guest complaint resolution and response time.

- Room upselling and revenue generation.

- Accuracy in billing and cashiering.

- Compliance with hotel SOPs and brand standards.

- Team productivity, grooming and discipline.

Preferred Candidate Profile

- Minimum 2–4 years of experience in Front Office operations in a reputed hotel.

- At least 1 year of supervisory experience preferred.

- Experience in 4-star / 5-star hotels will be an advantage.

- Knowledge of PMS such as Opera or equivalent hotel management software.

- Strong understanding of hotel operations and guest service standards.

Pay: ₹20,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Front Office Supervisor (Hotels Background) (Andheri East)
🏢 Radisson® Hotel, Mumbai Andheri MIDC
📍 Andheri East