Job Title: Experienced Front Office Associate – Hotel

Location: Darjeeling, West Bengal

Department: Front Office

Industry: Hospitality / Hotels

Experience Required: 1- 3Years

Employment Type: Full-time

Salary: As per experience and industry standards

About the Role

We are looking for an experienced and qualified Front Office Associate to join our hotel team in Darjeeling. The ideal candidate should have prior experience working in a hotel front office and be capable of independently handling guest interactions, check-ins, check-outs, reservations coordination and day-to-day front office operations.

The candidate must have excellent communication skills, a pleasant personality and a strong understanding of hotel guest service standards.

Key Responsibilities

1. Guest Relations & Front Desk Operations

- Welcome guests warmly and ensure a smooth check-in and check-out experience.
- Handle guest queries, requests, complaints and feedback professionally.
- Ensure excellent guest satisfaction throughout their stay.
- Coordinate with housekeeping, F&B;, maintenance and other departments to fulfil guest requirements.

2. Reservations & Room Management

- Handle walk-in guests and reservation-related enquiries.
- Verify bookings received through OTAs, travel agents and direct channels.
- Manage room allocation, room status and guest registration.
- Coordinate with the reservations team regarding arrivals, departures and special guest requests.

3. Billing & Cashiering





- Prepare guest bills and handle check-out settlements.
- Manage cash, card and UPI payments accurately.
- Maintain proper records of guest accounts and daily transactions.
- Ensure accuracy in billing and financial documentation.

4. Hotel Systems & Reporting

- Knowledge of hotel PMS software and front office operations.
- Maintain guest records, registration forms and arrival/departure reports.
- Handle telephone calls, emails and guest communications.
- Prepare shift handover reports and coordinate with the next shift.

Candidate Requirements
- Minimum 1–3 years of experience in a hotel front office department.
- Previous experience in a 3-star, 4-star hotel preferred.
- Good English and Hindi communication skills. Knowledge of Bengali or Nepali will be an advantage.
- Knowledge of hotel PMS software and OTA booking platforms.
- Strong guest-handling and problem-solving abilities.
- Presentable, courteous, responsible and well-groomed.
- Willingness to work in rotational shifts.
- Ability to work independently and handle front office operations efficiently.

What We Offer
- Opportunity to work with an established hospitality group.
- Professional working environment.
- Salary commensurate with experience and capabilities.
- Growth opportunities within the organisation.

Interested candidates may apply through Indeed with their updated CV, current salary and expected salary. Pay: From ₹12,500.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Darjeeling)
🏢 Central Hotels
📍 Darjeeling