- Our Mission
- To enhance patient experience, drive clinic growth and maximise operational efficiency.

- We are looking for a competent, dedicated and proactive Front Desk Executive who can take ownership of the patient journey and contribute actively to the growth and smooth functioning of our clinic.

- Key Responsibilities
- Manage patient registration, appointments, billing, payments and follow-up scheduling.

- Ensure a welcoming, professional and positive experience for every patient.

- Coordinate effectively with doctors, nursing staff, audiology and other clinical departments.

- Manage patient flow, optimise appointment schedules and minimise waiting time.

- Handle incoming calls, WhatsApp enquiries and appointment bookings efficiently.

- Ensure appropriate follow-up coordination and minimise missed appointments.

- Maintain accurate patient records, billing entries and daily cash/collection reports.

- Handle patient queries and complaints with empathy, patience and professionalism.

- Identify operational gaps and proactively suggest improvements.

- Ensure proper shift handovers, punctuality and adherence to clinic SOPs.

- Desired Candidate Profile
- Excellent communication and interpersonal skills.





- Good command of spoken English, Hindi and Marathi.

- Pleasant personality with a patient-friendly attitude.

- Valuable computer skills, data entry accuracy and basic numerical ability.

- Ability to multitask and work efficiently in a busy healthcare environment.

- Strong organisational skills and attention to detail.

- High levels of integrity, accountability and professional discipline.

- Self-motivated, responsible and willing to take ownership.

- Prior experience in a hospital, clinic or healthcare front office will be preferred.

- What We Expect From You

- We are not looking for someone who merely sits at the reception, answers calls and collects payments.

- We are looking for someone who:

- Takes ownership of the entire patient experience.

- Ensures smooth clinic operations and efficient patient flow.

- Contributes towards increasing patient footfall through excellent service and effective coordination.

- Understands the importance of productivity, time management and operational efficiency.

- Is keen to learn, improve and grow with the organisation.

📌 Front Desk Executive And Receptionist (Mumbai)
🏢 Bhavik ENT Care
📍 Mumbai