Company Description

ThoughtVerve Private Ltd is an AI-powered product engineering firm that delivers end-to-end software services, including strategy, consulting, product design, development, deployment, and cloud transformation. The company focuses on turning ideas into scalable, market-ready digital solutions for clients across diverse industries and geographies. ThoughtVerve works closely with clients to build innovative, technology-driven products that address real business challenges.

Team members gain exposure to modern tools, methodologies, and cloud-native architectures, contributing to impactful digital solutions in a collaborative environment.

Role Description

Freshers for Interns

- Tech Support will be a full-time role, assisting in the resolution of technical issues for internal teams and external customers. Day-to-day responsibilities include responding to support tickets, diagnosing and troubleshooting software or system problems, and escalating complex issues to senior engineers when needed. Interns will help maintain documentation of common issues and solutions, track customer interactions to ensure timely follow-up, and support basic system checks and monitoring activities. The role involves collaborating with product and engineering teams, communicating clearly with users to understand their challenges, and contributing to continuous improvements in support processes to enhance customer satisfaction.

Requirements:

- 0-2 years working in a Helpdesk or System Support Admin role
- Proficient on Active Directory (AD) Hybrid
- Good knowledge on Microsoft 365 Management experience
- Has exposure to Microsoft Entra ID and Intune experience
- Knowledge of Microsoft Entra ID Conditional Access experience is preferred
- Ability to diagnose and resolve technical issues remotely and on-premises
- Working knowledge of troubleshooting basic hardware issues
- Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues




- Excellent customer interfacing skills is a must
- Should possess good inter personal and communication skills

Responsibilities

- Provide remote technical support and solutions across multiple companies, networks and domains to end users.
- Resolve applications, networking, PC, and peripheral issues.
- Responsible for hardware/software setup and configuration. This includes imaging laptops.
- Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)
- Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment.
- Purchase, track and maintain inventory of IT equipment
- Administration of voice and data communications
- Maintain support documentation, including technical configuration information and process flows.
- Resolve issues by working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.
- Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.

Qualifications & Skills

- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Certification in A+, Network+, Security+, MCSE, MCITP, MCTS is an added advantage.
- Entra ID Administrator Associate certified
- PowerShell experience is a huge plus
- Knowledge of Fortinet Fortigate network appliances
- Excellent analytical and problem-solving skills.
- Strong communication &collaboration; skills, with the ability to work effectively in a team environment.
- Ability to learn and adapt to new and evolving technologies.
- Ability to work independently and in a team.
- Flexible with working across time zones.
- Ability to effectively prioritize and execute tasks in a fast pace and ever-changing workplace.
- Must be flexible - Willing to work on call after-hours rotation.

Shift Hours: US EST Shifts

Location: Remote support

📌 Freshers - Tech Support (Bengaluru)
🏢 ThoughtVerve Private
📍 Bengaluru