Job Title:- Gold Loan Control & Governance Specialist

Experience Required: 12+ years

Location: Mumbai ( Santacruz)

Department: Gold Loan Central Governance & Control

Role Overview

We are looking for a highly experienced Gold Loan Control & Governance Specialist to strengthen the bank’s central control framework and support business expansion across new branches and geographies. This role is pivotal in shaping and governing risk-based monitoring, ensuring robust operational hygiene, and maintaining unified oversight across custody, valuation, security protocols, and audit findings. The ideal candidate will have deep domain expertise in Gold Loan products, RBI regulatory directions, bank SOPs, branch banking operations, and process controls.

The position offers the opportunity to significantly influence the risk management posture and operational integrity of the Gold Loan business.

Key Responsibilities

Control Framework & Governance

- Establish and continuously strengthen the central Gold Loan control and governance framework aligned with business growth and recent market expansion.
- Align control frameworks with RBI Directions, regulatory updates, system enhancements, product/process revisions, and emerging operational risks.
- Define, refresh, and maintain monitoring parameters, exception rules, escalation protocols, review checklists, guidance notes, and field-control governance standards.

Risk-Based Monitoring & Insights

- Design and implement risk-based monitoring strategies covering the complete loan lifecycle and critical control points.
- Identify emerging risks using dashboards, KRIs, audit themes, review trends, branch performance, and exceptions requiring proactive intervention.
- Govern quality, frequency, and adequacy of reviews conducted by branches, audits, and field-risk teams, ensuring root-cause analysis and preventive process enhancement.

Operational Hygiene & Compliance





- Oversee controls related to:
- Custody & vault hygiene
- Packet movement and security protocols
- Valuation & assaying processes
- Documentation & compliance
- LTV monitoring and auction governance

- Exception handling and overrides
- Ensure incident governance, including root-cause identification, systemic risk analysis, and corrective control implementation.

Audit & Assurance Governance

- Maintain consolidated governance over audit observations, FRM findings, assurance reviews, ageing analysis, repeat issues, and systemic gaps.
- Ensure timely escalation of critical risks to senior governance forums and effective closure of audit/FRM findings across locations.
- Collaborate closely with business, field-control teams, risk units, audit, and operational leaders to build a unified control ecosystem.

Qualification Criteria

- Bachelor’s degree in any discipline; a Master’s degree (Finance, Marketing, Operations) is preferred.
- 12+ years of experience in banking/financial services, with significant exposure to:

- Gold Loan operations

- Branch banking

- Retail asset operations

- Process control
- Audit, operational risk, or fraud-risk management
- Hands-on experience managing multi-location branch/control environments.

- Strong working knowledge of

- RBI Directions
- Bank-approved Gold Loan policies & SOPs
- Operational controls and compliance standards

- Proven ability in
- Designing monitoring & control frameworks
- Governance reporting to senior management
- Analytical problem-solving and operational risk identification
- Cross-functional collaboration

Primary Skills

- Risk Management
- Regulatory Compliance
- Operational Risk

Key Skills

- Governance & Control Frameworks
- Process Controls
- Audit Coordination
- Branch Banking Operations
- Valuation & Assaying Standards
- Security Protocols
- Incident Management
- Training & Development
- Dashboard Interpretation & Presentation

📌 Gold Loan Service and Compliance Support Lead (Mumbai Suburban)
🏢 Yes Bank
📍 Mumbai Suburban