- Handle daily operational calls and coordinate with FLM (First Line Managers).
- Monitor and follow up on operational activities.
- Handle calls from ATMs and coordinate with bank service teams.
- Maintain proper communication with operational staff and resolve routine queries.
- Basic computer knowledge and proficiency in MS Office are required.
Preferred candidate profile
- Duty Hours: 9 hours per day.
- Shift: Two shifts available Morning and Evening.
- Overtime: OT facility available for working beyond 9 hours and on holidays.
- Job Type: Back Office / Operations Call Handling.
- Valuable communication and call-handling skills.
- Basic computer knowledge.
- Ability to coordinate with ATMs, FLMs and bank service teams.
- Flexibility to work in rotational shifts and weekly offs.