Job Title: Fee Collection Executive cum Retention Executive

Company: SLBS Marklance Pvt. Ltd.

Location: Vyttila, Kochi

Employment Type: Full-Time

Experience: 1–3 Years (Preferred)

Job Summary

We are looking for a proactive and result-oriented Fee Collection Executive cum Retention Executive to manage student fee collections, handle payment follow-ups, address student concerns, and ensure student retention. The ideal candidate should have excellent communication, negotiation, and problem-solving skills, along with the ability to maintain positive relationships with students and parents.

Key Responsibilities

Fee Collection & Payment Follow-ups

- Follow up with students and parents regarding pending fees, overdue payments, and instalment schedules.
- Ensure timely collection of course fees and achieve assigned collection targets.
- Contact students through calls, WhatsApp, and other communication channels for payment reminders.
- Maintain accurate records of fee payments, pending dues, and collection status.
- Coordinate with the accounts team regarding payment updates, receipts, and outstanding balances.

Student Retention & Relationship Management

- Interact with students to understand their concerns, feedback, and reasons for discontinuing courses.
- Proactively identify students who are likely to discontinue and take necessary retention initiatives.
- Handle student grievances, payment-related concerns, and course-related issues professionally.




- Convince and motivate students to continue their courses and complete their programmes.
- Build strong relationships with students and parents to improve student satisfaction and retention.
- Coordinate with academic and operations teams to resolve student issues.

Reporting & Coordination

- Prepare daily and monthly reports on fee collections, outstanding payments, and student retention.
- Monitor student dropout cases and maintain proper follow-up records.
- Escalate critical payment and student-related issues to the reporting manager.
- Ensure consistent follow-ups until payment or issue resolution.

Required Skills

- Excellent verbal communication and negotiation skills.
- Robust follow-up and convincing abilities.
- Good interpersonal and problem-solving skills.
- Ability to handle difficult conversations with students and parents.
- Target-oriented approach with a focus on collections and retention.
- Basic knowledge of MS Excel and reporting.
- Prior experience in fee collection, telecalling, customer relationship management, or student retention will be an added advantage.

Preferred Candidate Background

- Experience in EdTech, educational institutions, fee collection, banking, financial services, or customer relationship management.
- Candidates with experience in handling student or customer retention are preferred.

Interested candidates can apply now! Immediate joiners preferred. Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Fee Collection Executive (Vyttila)
🏢 Slbs Marklance
📍 Vyttila