Job Summary

We are seeking a highly experienced and result-oriented Facility Management Manager with 1520 years of experience to lead and manage comprehensive facility management operations for residential and commercial real estate projects.

The ideal candidate will be responsible for overseeing end-to-end facility operations, technical maintenance, housekeeping, security, landscaping, vendor management, statutory compliance, budgeting, and resident relationship management.

The role requires strong leadership capabilities, extensive experience in managing large residential communities and commercial properties, and a proven track record of maintaining high operational standards, optimizing costs, ensuring regulatory compliance, and delivering excellent customer service.

The selected candidate will also be responsible for establishing facility management systems, developing operational procedures, managing multidisciplinary teams, and ensuring smooth handover of completed real estate projects to facility management teams and residents' associations.

Key Roles and Responsibilities

Facility Operations & Property Management

- Lead and manage day-to-day facility management operations across residential and commercial real estate properties.
- Ensure the efficient functioning of building infrastructure, utilities, common areas, and amenities.
- Develop and implement Standard Operating Procedures (SOPs), operational policies, and service delivery standards.
- Ensure uninterrupted facility services and maintain high standards of property upkeep.
- Conduct regular property inspections and implement corrective and preventive actions.
- Coordinate with project execution, engineering, customer relations, and administration teams to ensure seamless operations.
- Develop operational strategies to improve service efficiency, resident satisfaction, and asset performance.
- Oversee facility mobilization, commissioning support, and operational readiness for newly completed projects.

Technical Maintenance & Engineering Services
- Oversee the operation and maintenance of all Mechanical, Electrical, and Plumbing (MEP) systems.
- Ensure proper maintenance of electrical distribution systems, transformers, DG sets, HVAC systems, elevators, fire protection systems, plumbing networks, and water supply systems.
- Supervise the operation and maintenance of Sewage Treatment Plants (STP), Water Treatment Plants (WTP), pumps, and associated utilities.
- Develop and implement preventive, predictive, and breakdown maintenance schedules.
- Monitor equipment performance, maintenance activities, and asset lifecycle management.
- Ensure timely resolution of technical complaints and infrastructure-related issues.
- Manage Annual Maintenance Contracts (AMCs) and ensure scheduled servicing of critical equipment.
- Identify opportunities for energy conservation, water management, and operational efficiency.
- Coordinate with OEMs, technical consultants, and service providers for specialized maintenance requirements.

Housekeeping, Security & Support Services
- Manage and supervise housekeeping, security, landscaping, pest control, waste management, and other support services.
- Maintain high cleanliness and hygiene standards across buildings, common areas, clubhouses, parking areas, and amenities.
- Monitor security arrangements, CCTV surveillance systems, access control, and visitor management processes.
- Ensure proper deployment of security personnel and housekeeping staff based on operational requirements.
- Conduct periodic audits and inspections to evaluate service standards.
- Implement effective waste segregation, disposal, and environmental sustainability practices.
- Ensure effective management and maintenance of recreational facilities, gardens, and common amenities.

Vendor Management & Contract Administration
- Identify, evaluate, appoint, and manage facility management vendors and service providers.
- Negotiate service agreements, commercial terms, and Annual Maintenance Contracts.
- Establish Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for outsourced services.
- Monitor vendor performance and ensure timely completion of assigned activities.
- Review vendor invoices, work completion certificates, service reports, and payment recommendations.
- Conduct periodic vendor performance evaluations and implement improvement measures.




- Ensure optimum resource utilization and cost-effective service delivery.
- Maintain strong relationships with contractors, suppliers, consultants, and service partners.

Resident Relations & Association Management
- Act as a key point of contact for residents, property owners, and Residents' Welfare Associations (RWAs).
- Establish effective communication channels for resident complaints, service requests, and operational updates.
- Ensure timely resolution of resident grievances within established service timelines.
- Coordinate with apartment associations and management committees regarding facility operations, maintenance requirements, and service improvements.
- Conduct periodic resident meetings and service review sessions.
- Monitor resident satisfaction and implement corrective actions based on feedback.
- Support the transition of facility operations from the developer to apartment associations or resident management committees.
- Maintain professional relationships with residents and stakeholders while ensuring transparency in service delivery.

Budgeting, Financial Management & Cost Optimization
- Prepare annual operating budgets for facility management services.
- Monitor monthly operational expenditure, vendor payments, maintenance expenses, and utility costs.
- Develop cost-control strategies without compromising service quality.
- Manage procurement planning for maintenance materials, consumables, equipment, and services.
- Review expenditure trends and identify opportunities for operational savings.
- Coordinate with the finance department for budgeting, invoice processing, and financial reporting.
- Monitor maintenance charge requirements and coordinate billing and collection activities with the responsible teams, wherever applicable.
- Prepare monthly financial and operational MIS reports for management review.

Project Handover & Facility Mobilization
- Coordinate with project execution, engineering, and quality teams during the handover of completed properties.
- Conduct technical inspections before taking over facility operations.
- Identify defects, incomplete works, and operational deficiencies during the handover process.
- Ensure availability of as-built drawings, equipment manuals, warranties, AMC details, and statutory approvals.
- Develop facility mobilization plans, manpower requirements, and operational budgets for newly completed projects.
- Establish maintenance schedules, vendor contracts, and facility operating procedures before occupancy.
- Coordinate with project teams for rectification of defects during the Defect Liability Period (DLP).
- Ensure a smooth transition from construction-stage operations to regular facility management services.

Statutory Compliance, Health, Safety & Environment
- Ensure compliance with applicable building safety regulations, fire safety requirements, environmental regulations, and statutory obligations.
- Maintain required licenses, approvals, inspection records, and compliance documentation.
- Conduct periodic fire safety inspections, emergency drills, and evacuation exercises.
- Implement Health, Safety, Security, and Environment (HSSE) policies across facilities.
- Ensure secure operating practices for electrical systems, machinery, elevators, and other technical equipment.
- Monitor compliance with applicable labour laws and statutory requirements for outsourced manpower.
- Develop emergency response plans for fire incidents, equipment failures, water shortages, and other operational emergencies.
- Conduct safety training and awareness programmes for facility management personnel.

Team Leadership & Manpower Management
- Lead and manage facility executives, engineers, maintenance supervisors, housekeeping teams, security personnel, and support staff.
- Prepare manpower deployment plans, duty rosters, and shift schedules.
- Set individual and departmental performance goals aligned with operational objectives.
- Conduct regular performance reviews, operational meetings, and staff training sessions.
- Ensure discipline, productivity,



and accountability across facility management teams.
- Identify skill gaps and organize technical and operational training programmes.
- Coordinate with HR and administration departments for manpower recruitment, deployment, attendance, and employee-related requirements.
- Build a service-oriented team culture focused on operational excellence and customer satisfaction.

MIS Reporting & Management Coordination
- Prepare and submit daily, weekly, and monthly facility management performance reports.
- Monitor critical operational parameters, pending maintenance activities, and resident complaints.
- Track SLAs, equipment uptime, vendor performance, operational expenses, and maintenance compliance.
- Provide regular updates to senior management regarding facility performance, challenges, and improvement initiatives.
- Conduct operational reviews and recommend process improvements.
- Maintain accurate documentation of maintenance activities, vendor contracts, asset registers, and statutory compliance records.
- Coordinate with senior management on strategic planning, operational budgeting, and long-term facility management requirements.

Educational Qualifications
- Bachelor's Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, Facility Management, Business Administration, or a related field.
- Postgraduate qualification or MBA in Operations, Facility Management, or Business Administration will be an added advantage.
- Professional certifications in Facility Management, Property Management, Fire Safety, or Health & Safety will be preferred.

Experience Requirements
- 15–20 years of overall experience in facility management, property management, or real estate operations.
- Minimum 7–10 years of experience in a managerial or senior leadership position.
- Demonstrated experience managing large residential communities, gated communities, townships, integrated developments, or commercial properties.
- Proven expertise in managing multidisciplinary facility teams, technical infrastructure, outsourced service providers, and large operational budgets.
- Experience in developer-side facility management operations, including project handover and transition to resident associations, will be preferred.
- Experience managing multiple properties or large-scale facility management operations will be an added advantage.

Required Skills & Competencies:

Technical Competencies

- Comprehensive knowledge of facility management and property operations.
- Strong understanding of MEP systems, HVAC, electrical infrastructure, DG sets, lifts, STP, WTP, and fire safety systems.
- Preventive maintenance planning and asset lifecycle management.
- Facility operations budgeting, cost control, and procurement.
- Vendor management, contract negotiations, SLAs, and KPI monitoring.
- Knowledge of applicable statutory compliance and building safety requirements.
- Familiarity with facility management software, Computerized Maintenance Management Systems (CMMS), and MS Office applications.

Managerial & Behavioural Competencies

- Strong leadership and team management capabilities.
- Excellent planning, organizational, and decision-making skills.
- Effective problem-solving and conflict-resolution abilities.
- Strong vendor negotiation and stakeholder management skills.
- Customer-focused approach with excellent interpersonal skills.
- Ability to handle multiple operational priorities and emergency situations.
- Strong analytical, reporting, and financial management capabilities.
- Good communication skills in Telugu and English.

We are looking for a senior facility management professional who:
- Has extensive experience in real estate facility management, residential township operations, and property maintenance.
- Has worked with reputed real estate developers, large property management companies, or Integrated Facility Management (IFM) organizations.
- Has independently managed large residential communities, gated communities, or multiple properties.
- Possesses strong technical and commercial knowledge of facility operations.
- Can establish and manage facility management operations from the initial project handover stage.
- Has demonstrated leadership in managing large teams, vendors, budgets, and customer expectations.
- Is capable of independently handling operational challenges and reporting directly to senior management.
- Is willing to work from Vijayawada, Andhra Pradesh.

📌 Facility Manager (Vijayawada)
🏢 KMV Projects
📍 Vijayawada