What You Will Do

- Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
- Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
- Travel within India and internationally to support executive meetings and high-priority engagements
- Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
- Educate end users on hardware, software, and access request processes in a consultative, approachable manner
- Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
- Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards




- Identify process improvement opportunities and contribute feedback that elevates team performance

What You Bring

- 3–6 years of hands-on experience in technical or executive support environments
- CompTIA A+ certification (or equivalent demonstrated proficiency)
- Outstanding communication skills — written, verbal, and interpersonal
- Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
- Experience with ServiceNow or a comparable enterprise ticketing platform
- A service-first mindset with the ability to remain composed under pressure
- Flexibility to work variable schedules and participate in an on-call rotation

📌 Executive Support Engineer (Bengaluru)
🏢 Cognizant Technology Solutions India
📍 Bengaluru