1.

Client Relationship

Management

- - Act as the primary point of contact for assigned merchants.

- Build and maintain strong, long-term relationships with Key stakeholders.

- Address and resolve merchant concerns, queries, and escalations in a timely and skilled manner.

- Conduct regular review meetings with clients to assess service levels and satisfaction.

2. Onboarding &

- Integration Support

- - Coordinate with internal teams (Tech Support, technical, compliance) to ensure smooth and timely on boarding of merchants.

- Guide merchants through API documentation, integration methods, and best practices.

- Ensure KYCs, agreements, and necessary documentation are completed in line with compliance standards.

3. Revenue &

- Growth Management

- - Monitor transaction volumes, success rates, and revenue generated from assigned merchants.

- Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments and other products).

- Work with banking operations to check if commercials are aligned and no revenue loss getting observed for any payment modes.

4.

Performance

Monitoring &

- Reporting





- - Track and analyze payment performance, success ratios, drop-offs ( Eg – Merchant Performance Reports , Gateway wise Performance reports )

- Share regular performance reports with merchants and suggest optimization strategies.

- Use MARS dashboards to analyze detailed reports of account performance metrics.

5. Retention &

- Risk Management

- - Proactively prevent merchant churn through regular engagement and problem-solving.

- Collaborate with the risk and compliance team to monitor merchant activity and flag anomalies.

- Ensure adherence to CCAvenue terms of service, fraud prevention policies, and industry compliance norms (PCI-DSS, RBI, etc.).

6.

Market

Feedback &

- Product Improvement

- - Collect merchant feedback and relay it to product and tech teams for improvement.

- Stay updated with industry trends, competitor offerings, and evolving client expectations.

- Participate in internal strategy sessions to refine product positioning and service offerings.

📌 Executive- Key Accounts| Key Accounts Management (Mumbai)
🏢 Infibeam Avenues
📍 Mumbai