:Position Title: Executive Customer CareLocation: Koramangala, BangaloreDepartment: Customer careReports to: Centre ManagerJob Objective : A Front Office Executive overall responsibility is to ensure patient satisfaction at all touch points and to provide patient centric service. The major role played by customer care is to coordinating with doctors and fixing appointments, attending the calls, cash collection according to the treatment advised . Detailed duties and responsibilities:To remain well-groomed as per company policy.Handling telephonic inquiries of the patients and keeping a record of the same.Booking recent and follow-up appointments of the patients online and directly in SIVIS.Calling patients,



who missed their first and follow-up appointments for the next appointment and reason for missing the same.Greeting and welcoming the patients/guests/consultants both voice and face-to face.Assisting patients to fill-up the registration form and then registering patients in SIVIS.Collecting payments and generating receipts for the patients.Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.Following the patient flow as per standards and coordinating the same with other roles in the center.Managing the patients waiting time in peak hoursParticipates in all events/promotions/training and development programsObtaining and entering new patient demographicsReviewing all forms for accuracy and completion according to Center policies prior to acceptingBilling for the patients and closure of account on daily basis before leavingAppointment booking and follow ups for OPD patients.Rescheduling of the OPD appointmentsDaily reports sending it to all concern department

📌 Executive - Customer Care (Bengaluru)
🏢 Rhea Healthcare
📍 Bengaluru