About Lohono Stays:

Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia.

The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams.

We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones.

As a company, Lohono Stays has been invested in by Godrej family office and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes.

About Isprava (A sister Company):

Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:

I. Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.

II. Lohono Stays is the Hospitality arm that specializes in Luxury Service, Refurbishment and Rental Management for luxury holiday homes curated from an exclusive list of home owners.

Designation: Estate Manager

Location: Alibag, Maharashtra

NOTE: 2 wheeler or 4 wheeler is mandatory requirement for the role.

Purpose of the Role: The Estate Manager will be responsible to plan and execute the overall Management of properties and Guest services, between the Lohono Management & the Home/Villa owners. but not limited to:

✔ To Support in maintaining budgets, facilities, records, equipment, and services.

✔ Solely Responsible for preventive maintenance of all villas.

✔ To Co-ordinate with every department & to ensure that work is carried on in a flawless condition.

✔ Supports Operations by maintaining budgets, facilities, records, equipment and building services, completes special projects.

Duties and Responsibilities:

1. Monitoring: Monitoring Supervisors and solely responsible for maintenance of all villas which includes:

✔ Electrical ✔ Plumbing

✔ House keeping

✔ Carpenters

✔ Painting

✔ Security





✔ CAM Areas

✔ Green Areas

✔ Pool areas.

2. Task: Complete tasks which ensure that all home is in flawless condition.

3. Organized: Ensure that the homes are in a state of readiness for the V.I.P guest at any time in a day.

4. Operational Issues: Co-ordination with Sales and Marketing, Housekeeping team to ensure that operational issues are managed.

5. Visitor’s Experience: Coordinating with the Rental team and GRM team to insure Rental Guests and Owners alike have a flawless experience while visiting the villas

6. Control: Co-ordinate with design and construction team and control all inventory and logistical activities.

7. Team building: Recruitment and training of staff to achieve the goals

8. Maintaining History of all Villas

9. Create SOP for smooth operation of the services provided.

10. Trainings. Fire fighting/communication skills/complaints handling/social skills

11. Knowledge of local panchayat & their laws.

Standards Setting & Procedures (SOP)- To set the service standard for the hiring, training, and ongoing management of staff required to meet the service needs of the homes

HR/ADMIN – Directly responsible for (Household Managers, Butlers, Housekeepers, Laundresses, Houseman, Chauffeur, Private Chef, Gardener, Nanny etc.) Personnel/staff administrative functions are many, for example: keep accurate records of all employees; hiring, firing, orientation, training, mentoring, coaching, development, compensation, taxes, reviews and supervision. In addition, the administrative functions are many

Vendor & Contract Negotiation and Management - Negotiate and manage all AMC, supervise work and review invoices for all outside service providers including screening and overseeing outside vendors, contractors, construction projects, maintenance of pools, landscaping, autos, yachts, private planes, etc.

Property & Systems Management - Implement schedules for all maintenance, staffing, accounting and services needed for all properties; system and procedure protocol development for all properties

Budget Preparation - All related financial matters including accounting, budgets, and payroll expenses.





Security & Safety - Overseeing security & safety norms are followed with Building & services providing safety. (Swimming Pool etc.) for the estate and family could also be included.

With multiple properties, most EM’s travel ahead of their employer to get a property ready for their arrival and bring the staff up to speed on any necessary changes or service requirements.

The level of “hands-on” involvement can vary from full participation in gardening and cleaning to strictly office based administrator.

GRM- Client Relations

✔ Develop and maintain a network of clients and maintain a relationship with them before, during and after their real estate transaction

✔ Develop relationship with local Gram Panchayat.

✔ Develop & maintain relations with the owners & their caretakers.

✔ Works in conjunction with the Sales Team to develop and execute an annual sales plan that targets a diverse and profitable portfolio

✔ Proactively manage properties by inspecting and locating problems in the landscape before the customer brings them to the attention of the company

✔ Take full responsibility for managing a growing customer portfolio

✔ Monitor and provide support on the implementation of service agreements

✔ Communicate with internal and external partners to meet customer expectations

✔ Maintains record and tracking of all proposals in progress and timely follow-up to maximize sales opportunities

✔ Receive and respond to Community and Customer Relations issues by using existing channels (e.g. email, telephone, letters) in a timely manner

✔ Resolves product or service problems by clarifying the customer's complaint

✔ Collaborate with managers to resolve issues toward the goal of building customer satisfaction and long-term customer retention

✔ Arranging services for customers, such as booking tickets, airport transfer etc.

✔ Entering customer information into a computer database

✔ Manage Customer Relation Team

GRM- Hospitality

✔ Setting up hospitality for Lohono Guest check-in, check-out

✔ Concierge services

✔ Massage, cook, restaurants, planning the stay and special celebrations such as décor, cake

✔ Involved in the overall planning and setting up of current business vertical for Lohono

✔ Involved in Marketing, Website Development, Reservations, Softwares, Revenue Channels, FTO’s, Travel Agents, Business Development, Introducing F&B;, Staff Training along with Digital Media and packages roll out.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Estate Manager (Alibag)
🏢 Isprava
📍 Alibag