- Experience with Agile delivery methodologies. . Strong documentation and communication skills
Required Experience
- 4-6 years as Business Analyst.
- Exposure to ITSM processes and ServiceNow platform.
- Experience with Agile delivery methodologies.
- Solid documentation and communication skills.
Preferred Certifications
- ITIL Foundation
- ServiceNow CSA (Preferred)
Key Responsibilities
- Gather and document business requirements.
- Create process maps, user stories, and functional documentation.
- Support workshops and stakeholder interviews.
- Assist with UAT planning and execution.
- Track requirements traceability and project deliverables.
- Support CMDB data quality and reporting initiatives.
Required Experience
- 4-6 years as Business Analyst.
- Exposure to ITSM processes and ServiceNow platform.
- Experience with Agile delivery methodologies.
- Strong documentation and communication skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Enterprise SaaS - SFDC - Servicenow ( ITSM) Professional (Pune)
🏢 Zensar
📍 Pune
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