Job highlights

- Experience working collaboratively. ServiceNow certifications in aligned workflow
- Experience in leveraging or critically thinking about how to integrate AI into work processes,decision-making,or problem-solving
- or equivalent education / experience. Ability to travel up to 50%. Industry domain expertise in . Creativity with comfort running projects independently.

What you get to do in this role:

The Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customers desired results. This requires the EM to complete the project following ServiceNows leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.




- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
- Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.

Qualifications To be successful in this role you have:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
- 5+ years progressive experience as part of a skilled services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow

FD21 This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engagement Mgr (Bengaluru)
🏢 armis
📍 Bengaluru