Operations & Dispatch Executive

? Location: Surat, Gujarat

? Work Mode: Full-time | On-site

? Experience: 1–3 Years preferred

About the Role

We are looking for an organized and responsible Operations & Dispatch Executive to manage our day-to-day order and operational activities.

The person will be responsible for order data entry, material purchasing, market pickups, packing, dispatch, shipment tracking and maintaining operational records .

This role requires someone who is comfortable working on a computer, coordinating with different team members and ensuring daily tasks are completed accurately and on time.

Key Responsibilities

Order & Data Management

- Enter and maintain daily order data accurately
- Update order status and maintain proper records
- Coordinate with relevant team members regarding order requirements
- Maintain tracking and dispatch-related entries

Material Purchase & Market Coordination

- Purchase regular/day-to-day materials as required
- Visit the market for material purchases and pickups
- Coordinate with vendors and suppliers
- Check material quantity and basic quality before accepting it
- Maintain purchase details and records

Packing & Dispatch

- Coordinate daily order packing
- Check orders before dispatch
- Ensure correct product, quantity and customer details
- Coordinate with courier/logistics partners for pickups
- Dispatch orders within the required timeline





Tracking & Follow-up

- Update shipment tracking details
- Monitor pending/in-transit/delivered shipments
- Follow up on delayed or pending shipments
- Coordinate internally if any issue occurs with an order or shipment

Team Coordination

- Communicate easily with the operations, production, design and management teams
- Follow up with team members to ensure orders are completed on time
- Clearly communicate delays, shortages or operational issues
- Take ownership of assigned daily tasks
- RequirementsGood computer knowledge is mandatory
- Basic knowledge of Excel / Google Sheets
- Good data-entry and record-maintenance skills
- Comfortable using WhatsApp, email and other basic business tools
- Good communication and coordination skills
- Ability to manage multiple daily tasks
- Responsible, punctual and detail-oriented
- Willingness to travel locally for market purchases/pickups
- Ability to work independently as well as with a team

Who Would Be a Valuable Fit? We are looking for someone who is:
- Action-oriented and responsible
- Comfortable with both computer work and field work
- Good at follow-ups
- Able to maintain accurate records
- Comfortable communicating with vendors, courier partners and internal teams
- Able to identify an issue and communicate it quickly instead of waiting

📌 E-COMMERCE PICKUP & PACKING EXECUTIVE (Surat)
🏢 Ikonikbez
📍 Surat