Job Title: District Operations Manager (DOM)

Company: Rangoli Delights Private Limited (Rangoli Ice Cream)

Department: Operations

Job Type: Full-time

Work Location: Surat / Gujarat (Field-based)

Job Overview

We are looking for an experienced and result-oriented District Operations Manager (DOM) to oversee the operations of multiple Rangoli Ice Cream outlets.

The candidate will be responsible for ensuring smooth day-to-day operations, improving sales performance, maintaining service and hygiene standards, developing store managers, and ensuring that all outlets follow company policies and Standard Operating Procedures (SOPs).

This is a field-based position. The candidate must be flexible and willing to travel to different outlet locations as and when required, including outstation locations.

Key Responsibilities

1. Outlet Operations Management

- Monitor and manage the day-to-day operations of assigned outlets.
- Conduct regular outlet visits to ensure smooth operations.
- Ensure all outlets follow company SOPs, operational guidelines and standards.
- Identify operational gaps and take corrective actions.

2. Sales and Business Performance

- Monitor daily, weekly and monthly sales performance of assigned outlets.
- Work towards achieving sales targets and improving outlet profitability.
- Identify opportunities to increase sales and improve customer footfall.
- Analyse outlet performance and take necessary improvement measures.

3. Team Management and Development

- Guide, support and monitor Store Managers and their teams.
- Ensure proper staff deployment and manpower utilisation.
- Coordinate with the HR team for recruitment, training and staff-related matters.
- Develop Store Managers through regular guidance, feedback and performance reviews.
- Maintain team discipline and ensure employee productivity.

4. Customer Experience

- Ensure excellent customer service across all outlets.
- Monitor customer feedback and complaints and ensure timely resolution.




- Maintain proper product quality, presentation and service standards.
- Ensure timely service without compromising quality.

5. Hygiene and Quality Control

- Ensure personal hygiene, store hygiene and food safety standards.
- Conduct regular operational checks and ensure compliance.
- Monitor product handling, storage, stock rotation and expiry management.
- Take immediate corrective action in case of any quality or hygiene issues.

6. Reporting and Coordination

- Submit regular outlet visit reports and operational performance reports.
- Coordinate with the Operations Manager and other departments.
- Monitor stock availability, wastage, inventory and operational expenses.
- Follow up on pending operational issues until resolution.

Candidate Requirements
- Minimum 2-3 years of experience in retail, QSR, food and beverage or multi-outlet operations.
- Previous experience in handling multiple outlets will be preferred.
- Good leadership, communication and team management skills.
- Strong understanding of sales, customer service and outlet operations.
- Ability to analyse business performance and take corrective actions.
- Positive problem-solving and decision-making abilities.
- Basic knowledge of MS Excel and reporting.

Important Requirement – Willingness to Travel
- Must be comfortable travelling frequently to different company outlets.
- Must be ready to travel to Surat and near by cities and other locations across Gujarat as and when required.
- Should be flexible with travel schedules depending on business requirements.
- May be required to visit multiple outlets in a day and undertake outstation visits when necessary.

Candidates who are not comfortable with regular travel should not apply.

What We Offer

- Opportunity to work with a growing ice cream brand.
- Career growth in operations management.
- Opportunity to lead and develop multiple outlet teams.
- Salary as per experience and suitability.

Interested candidates can apply through Indeed. Pay: From ₹204,000.00 per year

Work Location: In person

📌 Divisional Operations Manager (Surat)
🏢 Rangoli Delights Private
📍 Surat