Experience : 5.00 + years

Salary : INR 3500000-4500000 / year (based on experience)

Expected Notice Period : 7 Days

Shift : (GMT-04:00) America/New_York (EDT)

Prospect Type : Office ()

Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Cuemath)

**(*Note: This is a requirement for one of Uplers' client - Cuemath)

**What do you need for this opportunity?

Must have skills required: diagnose issues, Funnel Rebuild, growth, track performance, Churn, Delivery, Onboarding, renewals, retention, Sales, Sales Operations

Cuemath is Looking for:**** Role: Director / Senior Director – US Business & Operations Location: India (US business hours, 6 days/week)

The role

You will own end-to-end post-sales operations for the US and take full control of retention. The mandate is simple but demanding: run, fix and optimize the experience engine that turns a new family into a long-term customer.

This is not a people-only or execution-only role. We want a systems thinker and operator who delivers month-on-month revenue while controlling churn — by redesigning processes, structures and decision systems to unlock step-change growth.

Title Director / Senior Director – US Business &

Operations

Function US post-sales operations and revenue

Location India

Working hours US business hours

Work week 6 days

Experience 5+ years in operations, revenue ownership or general management

Director / Senior Director – US Business & Operations | Cuemath

Page 1 of 3Director / Senior Director – US Business & Operations | Cuemath

Key responsibilities





Revenue and retention ownership Own US post-sales operations and revenue delivery across onboarding, delivery,

retention and renewals.

Control churn month on month while improving efficiency and fixing issues as they arise.

Own the retention and renewal numbers, and the plan behind them.

System-level problem solving Identify patterns, constraints and root causes across the post-sales funnel.

Solve problems at the system level — redesigning processes, structures and decision rights rather than adding effort.

Data and cross-functional execution Use data rigorously to track performance, diagnose issues and prioritize fixes.

Partner with Product, Curriculum and Teacher teams to remove inefficiencies in the customer experience.

Escalations and trade-offs Act as the final owner during escalations and crises.

Make and drive cross-functional trade-off decisions.

What success looks like

US post-sales revenue is delivered month on month, with churn trending down.

The root causes of churn are named, measured and fixed in the system — not patched case by case.

Onboarding, delivery and renewal run on clear processes, metrics and decision rights.

Product, Curriculum and Teacher teams act on post-sales insights through a shared operating rhythm.

Escalations are resolved fast, and the same issue does not recur.





Who we''re looking for

Must-haves 5+ years in operations, revenue ownership or general management.

Proven experience running or scaling a large revenue business.

At least 3 years in your most recent organization solving a large, complex problem at scale — a growth push, turnaround, funnel rebuild or efficiency transformation.

Strong depth in analytics, structured problem-solving and system design.

Willing to work US hours, 6 days a week, from India.

How You Operate You stay effective in ambiguity, under high pressure and through fast growth.

You take significant ownership and accountability for outcomes, not just activities.

You fix the machine rather than pushing it harder.

How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 Director / Senior Director – US Business & Operations | Onsite (Gurugram)
🏢 Uplers
📍 Gurugram