1) Job Purpose / Summary To provide Quality Assurance and Technical Services support for customer inquiries, orders and project execution, ensuring that customer requirements, specifications, applicable codes and quality requirements are clearly understood, technically feasible and effectively translated into manufacturing and inspection requirements.

The role will serve as a key interface between Marketing, Technical Services, Quality, Production, Plant and Head Office, supporting technical review of customer requirements, preparation of quality and process-control documents, resolution of technical queries/deviations, and ensuring timely and compliant execution of customer orders.

2) The QA Technical Services role will be responsible for reviewing customer purchase orders, specifications, applicable codes/standards, inspection requirements and project-specific requirements and assessing their alignment with manufacturing capabilities.

The incumbent will prepare and review key quality and technical documents such as Inspection Test Plans (ITP), Manufacturing Process Specifications (MPS), Quality Plans, inspection procedures and project-specific technical documents.

The role will coordinate with Plant, Production, Quality, Marketing and other relevant functions to ensure that customer requirements are effectively communicated and implemented during manufacturing. The position will also support Kick-off Meetings (KoM), Pre-Production Meetings (PPM), Production Integration Meetings (PIM), customer/third-party inspections, technical clarifications and deviation management.

The incumbent will ensure proper control and traceability of technical and quality documentation through SAP/DMS, while maintaining awareness of applicable API, ISO, ASTM and customer-specific requirements.

3) Responsibility

- Review customer Purchase Orders, specifications,



data sheets and technical requirements for completeness, clarity and feasibility.
- Conduct technical and quality review of customer requirements against available manufacturing capabilities, processes and inspection facilities.
- Identify gaps, conflicts or ambiguities in customer requirements and coordinate with Marketing / Technical Services for necessary clarification.
- Review and process technical deviations where customer requirements cannot be met as specified or require an agreed deviation.
- Prepare and review Inspection Test Plans (ITP) based on customer and project requirements.
- Prepare and review Manufacturing Process Specifications (MPS) and other applicable process-control documents.
- Ensure customer requirements are appropriately translated into manufacturing, inspection, testing and quality-control requirements.
- Coordinate with Plant Quality, Production, Technical Services and other functions for effective implementation of customer requirements.
- Participate in Kick-off Meetings (KoM), Pre-Production Meetings (PPM) and Production Integration Meetings (PIM).
- Provide technical and quality inputs during project/order execution.
- Coordinate with concerned departments for timely closure of technical queries, customer comments and quality-related issues.
- Support preparation and submission of technical documents to customers for approval.
- Review customer comments on ITP, MPS,



procedures and quality documentation and coordinate necessary revisions.
- Support customer, third-party inspection agency and certification-body requirements during project execution.
- Coordinate customer/third-party inspections, audits and plant visits, wherever applicable.
- Ensure proper identification and implementation of applicable codes, standards, specifications and customer requirements.
- Maintain and update technical references including applicable API, ISO, ASTM and customer/project specifications.
- Support procurement/requisition of required codes, standards, specifications, technical papers and reference documents.
- Maintain proper document control and traceability of approved technical and quality documents.
- Upload/release approved documents through SAP/DMS, as applicable.
- Ensure availability of approved technical documents at the relevant manufacturing and quality locations.
- Maintain records of customer requirements, technical clarifications, deviations, approvals, ITPs, MPS and other quality documents.
- Support investigation and resolution of customer complaints, NCRs and technical quality issues, in coordination with relevant functions.
- Participate in RCA/CAPA activities for recurring quality and technical issues.
- Ensure timely communication of revised customer requirements and approved changes to concerned plant functions.
- Monitor compliance with approved quality plans, ITPs, MPS and customer specifications during order execution.
- Support preparation of quality documentation / dossiers required for final customer acceptance and dispatch.
- Identify opportunities for improvement in the technical review, documentation and order-execution process.
- Ensure compliance with applicable Quality Management System requirements and organisational procedures.

📌 Deputy Manager - Quality & Technical Services (Anjar)
🏢 Welspun Corp
📍 Anjar