About Maia Estates

At MAIA, we don't just build real estate - we build trust, aspirations, and future-forward lifestyles. With a portfolio that reflects both innovation and integrity, MAIA has emerged as one of Bangalore's most respected names in premium residential and commercial real estate. Our Founder and CEO, Mayank Ruia, brings over 20 years of global expertise in finance and real estate, with a track record that includes the planning and development of over 7.8 million square feet of residential real estate in Bengaluru and other cities, with marquee developments such as the 27 Summit, Pelican Grove, Kessaku, One Bangalore West, amongst others. Joining MAIA means stepping into a culture that values bold ideas, meticulous execution, and long-term sustainable impact. We're not just building for today; we're building for the future.

So, if you're looking to be part of a company and where purpose, performance, and passion go hand in hand - MAIA is where your next chapter begins.

OUR FLAGSHIP PROJECT

The Beacon – MAIA's first commercial development on the banks of Nagavara Lake, North Bangalore

Casa Sia – MAIA's entry into Chennai at Parathasarathy Garden, off Poes Garden, Central Chennai (

CORPORATE OFFICE LOCATION

Minimum 10 years of relevant experience in hospitality, housekeeping, facility management or service quality assurance.

Hotel Management qualification preferred. Luxury/premium hotel housekeeping background is a strong advantage.

At least one year with an integrated facility management company is an added advantage.

Presentable, impeccably groomed, articulate and fluent in spoken and written English.

Proficient in Microsoft Excel, PowerPoint, Word & AI tools; capable of producing polished executive MIS.

Support the AGM - Facilities in maintaining consistent quality, hospitality and facility management standards across residential developments, sales offices, corporate and site offices. The role combines independent inspections, audit follow-up, multi-site operational assistance,



event support and corporate MIS reporting for senior leadership reviews.

Quality Assurance and Audits

Conduct scheduled and surprise site inspections covering housekeeping, hygiene, ambience, presentation and operational readiness.

Audit adherence to SOPs, service standards, vendor SLAs and applicable compliance requirements.

Identify recurring deficiencies and recommend practical improvements to service quality.

Multi-Site Operations & Hospitality Support

Support Facility Managers at residential properties, sales, corporate and project site offices without replacing site-level accountability.

Assist with VIP visits, leadership walkthroughs, site readiness, guest services and escalations.

Review front-office, pantry, housekeeping, grooming and guest-experience standards; help standardise best practices.

Corporate MIS & Leadership Reporting

Prepare weekly and monthly consolidated MIS for facility management, hospitality management and events management.

Maintain dashboards for audits, snags, vendor performance, service quality, action closure and operational KPIs.

Analyse trends and prepare concise Excel reports, PowerPoint presentations and Word documents.

Accompany the HOD to senior leadership and CEO reviews, providing data, presentations, minutes and action tracking.

Coordinate and support on-ground execution, post-event restoration and other operational assignments as directed.

KEY PERFORMANCE INDICATORS

Timely completion of audits and inspection reports

Consistency of housekeeping, hospitality and site presentation standards

Accuracy and punctuality of corporate MIS and leadership presentations

Responsiveness to multi-site support and event assignments

Reduction in repeat quality observations

MAIA is proud to be an equal chance workplace and does not discriminate anyone on grounds of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. At MAIA, we're committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. Visit our website to learn more about our ethos and values.

📌 Head of Facilities and Estate Management Services (Bengaluru)
🏢 MAIA Estates
📍 Bengaluru