Customer Support Executive – Voice Process

Location: Mumbai, Maharashtra
Process: Voice Process
Industry: BPO / Customer Service
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our voice process team in Mumbai. The ideal candidates should have excellent communication skills, a customer-first approach, and the ability to handle customer queries professionally over inbound and/or outbound calls.

Key Responsibilities

- Handle customer queries and provide support through inbound and/or outbound calls.

- Understand customer concerns and provide accurate resolutions within defined timelines.

- Maintain a professional and courteous approach during customer interactions.

- Resolve customer complaints, issues, and service-related requests effectively.

- Maintain accurate customer information and interaction records in CRM systems.

- Follow standard operating procedures (SOPs), quality guidelines, and service-level agreements (SLAs).

- Achieve defined targets related to call handling, customer satisfaction, and quality.

- Escalate complex issues to the appropriate department whenever required.

- Ensure a positive customer experience through effective communication and problem-solving.

Required Skills





- Excellent verbal communication skills.

- Good interpersonal and active listening skills.

- Customer service and customer relationship management.

- Problem-solving and conflict-resolution abilities.

- Basic computer knowledge and MS Office skills.

- Ability to handle customer queries and complaints.

- Basic knowledge of CRM tools and call-handling systems.

- Ability to work in a target-driven BPO environment.

Eligibility Criteria

- Graduate or undergraduate candidates may apply.

- Prior experience in customer service, voice process, or BPO is preferred.

- Freshers with strong communication skills may also be considered.

- Good command of English and/or the required regional language.

- Willingness to work in rotational shifts, including weekends, as per business requirements.

Desired Candidate Profile

- Customer-oriented with a positive attitude.

- Valuable telephone etiquette and professional communication.

- Ability to multitask and manage high call volumes.

- Flexible and adaptable to changing business requirements.

- Strong attention to detail and willingness to learn.

Work Location: Mumbai, Maharashtra
Work Mode: Work From Office (WFO), subject to project requirements.

📌 Customer Support Executive - Process (Mumbai)
🏢 Gratitude
📍 Mumbai