Delivers routine and some non-routine platform work under moderate supervision, including minor enhancements to shared services, SDKs, or integration adapters. Troubleshoots standard issues across components using established playbooks, helping maintain reliability and backward compatibility. Updates migration notes and reference implementations within defined guidelines. Platform Software Development:
Software Development and Coding - Design, Testing, and Optimization:
Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance.
Adheres to all phases of the software development lifecycle.
Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code.
Conducts debugging and troubleshooting to identify and fix straightforward and moderately complex software issues.
Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks.
Supports the implementation of standard and non-standard performance profiling and optimization of coding.
Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration.
Issue/Defect Collaboration - Software Products Support:
Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.
Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
Begins to collaborate with the team to establish and follow development practices and coding standards.
Assists in ensuring code quality and adherence to broad acceptance criteria during development.
Demonstrates working knowledge of industry best practices and applies them to software development processes.
Assists in implementing secure coding practices to prevent security vulnerabilities.
Development Operations - System Maintenance:
Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Planning & Execution:
~ Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.