04 Nov
|
Kia India
|
Kolkata
Area Manager Customer Experience for East Regional Office
Customer-Centric Mindset, Leadership, Technology & CRM Tools, Team Management, Analytical Skills & Strategic Thinking
Implementation of Sales Standard Operating Processes at Dealership
Sales customer complaint Handling for the defined set of dealerships. feedback, surveys, and complaint data
Implement and monitor Customer experience Improvement Action Plans.
Coordinate for regional Salesforce campaigns by initiating actions across network
Increase customer engagement through digital channels by promoting My Kia App registration &
Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc
Improve customer data quality across dealerships
Review the performance of Dealer CX Teams.
📌 Surveying Area Manager (Kolkata)
🏢 Kia India
📍 Kolkata