About Lovelocal:At Lovelocal, we're committed to building vibrant communities through the support of local Kirana stores. Our mission is to empower small businesses by providing them with the tools and resources they need to thrive in today's competitive market. By leveraging technology and fostering connections, we aim to enhance the local shopping experience while promoting sustainable practices.Role Overview:We are looking for a Product Manager with 2 - 4 years of experience to join our Product team and own key aspects of the post-order / post-purchase customer and operational experience. You will work on problems that sit at the intersection of customers, retailers, operations, technology and business. The role involves understanding what happens after an order is placed, identifying friction across the journey, using data to diagnose problems, and working with engineering and operations teams to build better products and processes.Work closely with Engineering, Design, Operations, Growth and other stakeholders to define and deliver product solutions.- Prioritise problems and features based on customer impact, business value, data and engineering feasibility.- Data & Analytics:- Use SQL and product data to investigate problems, identify trends and uncover opportunities.- Use data to evaluate product performance and make informed product decisions.- Partner with data and engineering teams to improve instrumentation and data quality where required.Customer & Operational Experience:- Deeply understand the customer journey after an order is placed and identify areas of friction.- Understand operational workflows and how technology can improve efficiency and customer experience.- Work with Operations and business teams to identify recurring problems and convert them into scalable product solutions.- Balance customer experience, retailer needs, operational efficiency and business outcomes while making product decisions.Work closely with engineering teams during development to ensure the intended product outcome is delivered.- Track product initiatives, identify execution risks and ensure timely delivery.- Analyse post-launch performance and continuously iterate based on data and user feedback.Required Qualifications:- 2 - 4 years of overall work experience in Product Management.- At least 1 year of hands-on experience working on Post-Order / Post-Purchase products, journeys or operational workflows.- Strong analytical ability with hands-on SQL experience.- Ability to work directly with raw data and use analysis to identify patterns, problems and opportunities.- Ability to work effectively with Engineering, Operations, Data and other cross-functional teams.- We are looking for someone who is curious about how AI and LLMs can fundamentally change product experiences and workflows. Have a robust interest in AI-led product development.- Think beyond using AI simply as a productivity tool and explore how AI can enable new product experiences.- Prior experience building AI products is not mandatory,



but a strong interest and understanding of AI's potential in product development is expected.Identify and prioritise key customer and operational pain points using data.- Use SQL and product data regularly to support product decisions.- Deliver measurable improvements in post-order customer experience and/or operational efficiency.- Perks and Benefits:- Competitive salary and performance-based bonuses.- Flexible work hours and hybrid work options.- Comprehensive health and wellness programs, including mental health support.- Generous paid time off policy and holiday schedule.- Personal Growth and Development.- Quarterly rewards and recognition programs to celebrate team achievements.- Tailored learning roadmaps for each to support career growth.- Opportunities for training and participation in webinars to enhance skills and knowledge.Diversity and Inclusion:At Lovelocal, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diverse perspectives drive innovation and enrich our communities. We encourage applications from individuals of all backgrounds and experiences.We have a strict POSH policy in place, ensuring that all employees are protected from harassment and discrimination. Training and resources are provided to foster a positive workplace culture.If you're excited about leveraging data to make a meaningful impact in local communities, we would love to hear from you. Apply now to join Lovelocal and be part of our mission to empower Kirana stores and build strong local economies. We celebrate diversity and are committed to creating an inclusive environment for all employees. (tech)

📌 Product Manager - Flexible Working (Mumbai)
🏢 LoveLocal
📍 Mumbai