Hiring: Customer Contact Comms Associate Location: Vikhroli, Mumbai
Experience: 1 to 3 Years
Qualification: HSC / Any Graduate
Industry: BPO / BPM
Process: Voice/ Non-Voice / Customer Support

Job Description
We are hiring Customer Service Associates to handle customer queries and provide support through email, chat and other digital communication channels.

Roles & Responsibilities
Handle customer queries through email, chat and web tickets.
Resolve customer issues and complaints within defined timelines.
Provide accurate information and ensure customer satisfaction.
Follow up on pending customer requests and ensure timely closure.
Update customer details and case information in CRM tools.
Coordinate with internal teams to resolve customer concerns.




Maintain service quality and meet defined performance targets.

Required Skills

- 13 years of experience in Customer Service / Customer Support.
- Experience in Email Support, Chat Support, Non-Voice or Voice Process.
- Good written and verbal English communication skills.
- Basic knowledge of CRM and ticketing tools.
- Positive problem-solving and customer-handling skills.
- Comfortable working in rotational shifts, including weekends and holidays.

Interested candidates can apply with their updated resumes.

📌 English Speaker - Customer Service Agent (Mumbai)
🏢 Sigma Allied Services Private
📍 Mumbai