Role: Team Lead – P2P Quality

Location:

Pune

Experience:

7–10 Yrs

Band:

BPO 4/5

Job Code:

437078

Role & Responsibilities

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Strong understanding of the end-to-end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E;).

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Lead end-to-end Quality Control operations.

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Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.

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Review audit findings, identify quality gaps, and recommend corrective actions.

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Ensure daily audits are performed and reported to internal and external stakeholders.

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Prepare RCAs and 5 Whys for errors with solid preventive actions.

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Ensure all teams' deliverables are completed on time, compliant with relevant standards and policies, and reported accurately.

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Ensure compliance with all SLA and KPI targets.

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Identify process gaps and improvement opportunities.

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Handle internal reporting and adherence to SLAs.

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Exceed daily / weekly / monthly targets on Teams TAT and Accuracy.

Add-on Requirements

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Demonstrated proactive, positive conflict resolution skills.

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Excellent analytical and problem-solving skills.

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Excellent communicator at all levels.

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Intellectual curiosity, appetite to do things better, and proactive nature.

Good to Have

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B.Com, M.Com / Post Graduate degree in Finance or Accounting.

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0–7 years of professional experience in Accounts Payables.

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Good understanding of Finance and accounting processes.

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Knowledge of various ERPs – SAP, MS Office, Advanced Excel.

Additional Information

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Ex TCS Employees can't apply.

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PAN and DOB are required for profile creation.

📌 Team LeadP Quality (Maharajpur)
🏢 Gratitude
📍 Maharajpur