Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. Bengaluru (primary) or Gurgaon + travel required (customer sites)

You will own end-to-end delivery of enterprise Voicebot/Contact Center projects—driving execution from kickoff to go-live and steady-state performance, across multiple systems and stakeholders. You'll be the 'single-threaded owner' for program plans, risks, dependencies, timelines, and customer communication—while partnering with FDEs for technical implementation and solutioning.
Note: This is not an Engineering Manager role (no people management); it's a delivery + customer outcomes TPM role working closely with FDEs and cross-functional engineering teams.

Own project plans, milestones, RAID logs (Risks/Assumptions/Issues/Dependencies), and delivery governance for multiple concurrent customer deployments.
Drive structured execution: kickoff requirements/workshops solutioning integrations UAT production go-live hypercare handover.

Run customer-facing ceremonies (status calls, technical deep-dives, escalation calls), manage expectations, and keep stakeholders aligned on scope, timelines, and acceptance criteria.
Travel to customer sites for workshops, cutovers, and escalations when needed.

Coordinate across customer IT/telephony vendors, contact centre teams, security teams, and Exotel engineering to deliver working end-to-end flows.




Manage integration-heavy projects involving APIs, webhooks, CRMs, DBs, and contact center/telephony setups.

Own technical readiness checklists for voice deployments (routing, transfers, DTMF, call recording requirements, latency constraints).
Use your SIP knowledge to unblock issues quickly (SIP trunking/contact centre context is a bonus). (Manage security/compliance workflows: vendor security questionnaires, data handling expectations, access control requirements, and approvals with customer security teams. (6–8 years of project/program management experience delivering customer-facing technical systems (SaaS/telecom/contact center/CCaaS preferred).

- Robust client-facing execution: crisp written updates, stakeholder management, escalation handling, negotiation on scope/timelines.
- Familiarity with InfoSec processes in enterprise deals (security reviews, compliance artefacts, data flow review). (Telco/Contact Centre domain experience (SIP trunking, PBX, ACD/IVR concepts, QoS/latency awareness). (Experience delivering AI/Voicebot/Conversational AI systems.

Exposure to tools like Jira/Linear, Confluence/Notion, Postman, basic SQL/log analytics.

Independently run 1–2 key projects with predictable milestones and high customer confidence.
Reduce go-live friction via stronger templates: kickoff checklist, UAT plan, cutover runbook, hypercare SOP.
Improve delivery hygiene (risk management, scope control, cross-team alignment) across the FDE + engineering loop.

📌 IT Deployment Project Manager (Gurugram)
🏢 Exotel
📍 Gurugram