Do you thrive on developing creative and innovative insights to solve complex challenges Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope If yes, we need your expertise!
As a Services Associate, Integration and Development on the USI Digital team, you will be responsible for delivering business solutions to internal stakeholders through helpdesk tickets, mini-implementation projects, and initiatives aimed at enhancing productivity and innovation.
Manage helpdesk tickets and deliver resolutions aligned with quality standards and service level agreements.
Support implementation activities by managing project tasks, documenting meeting notes, setting up project plans in Workfront, and collaborating with team members.
Plan and conduct training sessions on tool navigation and respond to stakeholder questions through tickets and meetings.
Perform data governance activities, collaborate with teams within USI Digital and CMG in a consultative role, and support team workload during high-volume periods.
About USI Digital Team
USI Digital team offers innovative solutions that enable CMG to execute with agility, drive closed-looped marketing, and achieve operational excellence by optimizing data, tools, people, and processes.
Partners with various CMG channels to deliver data-driven insights in the form of dashboards and reports that help make informed decisions.
Provides end-to-end support around database management, reporting, and maintenance activities.
Shift Timings: 2 PM to 11 PM
1-3 years of experience working in Adobe Workfront.

- Bachelor of Technology or Bachelor of Engineering.




- Experience creating reports in Adobe Workfront based on stakeholder requirements.
- Experience customizing Adobe Workfront, including custom forms, layout templates, access levels, and user management.
- Experience translating business requirements into technical requirements.
- Experience working in Agile methodologies.

MBA.

Experience managing helpdesk tickets aligned with quality standards and service level agreements.
Experience planning and conducting tool training sessions.
Experience supporting implementation projects in Adobe Workfront.
Experience working with internal stakeholders across cross-functional teams.
And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. DU: The Leadership Center in India, our state-of-the-art, world class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.



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Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Benefits To Help You Thrive
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📌 Digital Service Desk Specialist (Secunderabad)
🏢 Deloitte
📍 Secunderabad