The Role : Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team.This is an application implementation delivery role - the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations.Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.Key Responsibilities : 1. Insurance Product Implementation & Delivery Management : - Own end-to-end delivery of Insurance product implementations - configuration, testing, UAT, and go-live.- Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations.- Establish clear ownership, accountability, and governance across implementation and engineering teams.- Monitor delivery performance, identify implementation risks, and initiate corrective actions.- Drive delivery maturity through standardization, automation, process improvement, and implementation best practices.- Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms.- Maintain a strong focus on delivery quality, client satisfaction, and product reliability.- Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives.2. Stakeholder Management :



- Act as the primary offshore point of contact for onshore/global client stakeholders and leadership.- Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence.- Build and maintain trusted, long-term relationships with client stakeholders across business and technology.- Own escalations end-to-end - fast resolution, transparent and proactive communication.- Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously.3. Team & People Management : - Manage and grow team leads and implementation/delivery managers.- Own capacity planning and resource allocation across implementation projects.- Build a culture of ownership and accountability; support career growth and succession planning.4. AI-Enabled Delivery : - Actively use AI tools in day-to-day delivery work - reporting, status updates, documentation, risk analysis, and productivity tasks.- Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality.- Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes.5. Reporting : - Own weekly/monthly implementation reporting : SLA adherence, delivery timelines, quality, risk status,



and client feedback.Required Experience : - 12 - 16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.- 6 - 8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders.- Mandatory : Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).- Proven, demonstrable strength in stakeholder management - client-facing experience is essential, not just internal team coordination.- Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).- Demonstrated ownership of delivery governance and KPI reporting.Required Skills : - Insurance Product Implementation, Application Delivery Management, Stakeholder & Client Management, SLA/OLA Management, Delivery Governance, Team Leadership, Capacity Planning, Risk & Escalation Management, Process Improvement, AI-Assisted Delivery Practices.Preferred Certifications : - PMP (Project Management Skilled) - Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities.- ITIL 4 Foundation / Managing Professional - Preferred for service management, incident, problem, change, and governance experience.- PRINCE2 Practitioner - Preferred for structured project governance and delivery controls.- Agile / Scrum certification - Desirable for Agile, DevOps, and product-oriented delivery environments. (ref:hirist.tech)

📌 Anoud Technologies - IT Delivery Manager - Insurance Domain (Chennai)
🏢 Anoud Technologies
📍 Chennai