Job Title: Key Account Manager Department: Customer Success
Experience Required: 1+Years

DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

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A Key Account Manager in DoubleTick requires a unique blend of technical expertise, communication skills, and customer service abilities. You will be stepping into a fast & advanced learning, high-effort - high-growth environment with potential career-transforming opportunities.





Ability to articulate complex automation and workflow concepts in a simple and understandable manner to customers of varying non-technical backgrounds.
Ability to collaborate with cross-functional teams such as product development, sales, and marketing to provide comprehensive support to customers.
Conducting testing and replication of reported issues to verify resolutions and prevent recurrence.
Bachelor's degree in Computer Science, Computer Engineering, or a related field; Master's degree preferred.
Minimum of 1+ year of experience in Customer support or relationship management or account management, or technical support, ideally in a SaaS environment.
Excellent communication and customer service skills.
Deep understanding of software, databases, and cloud technologies.
Proficiency in ticketing and chat software.
Accelerated Career Growth – Rapid-track your way into leadership roles with a clear growth path.
Supportive Culture – Work with a friendly, approachable team and management that values people.
Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

📌 Sales Retail Account Manager (Mumbai)
🏢 DoubleTick
📍 Mumbai