DIGITAL MOJO Account Manager – Client Delivery | Scope Governance | Digital Strategy Full-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Pod Manager
Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.
This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. Not a passive participant in client calls
Act as the single point of contact for all assigned client accounts
Own client communication across WhatsApp, email, and calls with speed and professionalism
Lead weekly review calls and monthly performance discussions
Translate client requirements into clear internal briefs for creative, performance, and SEO teams
Scope Governance and Delivery Management
Own the scope document for each account and protect it
Track all monthly deliverables across social media, SEO, and performance marketing
Coordinate with internal teams to ensure on-time delivery without being chased
Maintain a monthly delivery tracker and share updates with the Pod Manager proactively

Social Media Account Management
Review content calendars before they go to the client for quality, brand tone, and alignment
Coordinate shoot requirements, reel concepts, and campaign ideas with the creative team
Review social media performance reports and summarize key insights for client calls

Understand on-page, off-page, technical, and local SEO fundamentals
Track monthly deliverables including keyword rankings, backlinks, content,



and audit reports
Communicate SEO progress and gaps to clients in clear, non-technical language
Ensure all required access including website, Google My Business, and tools is in place

Performance Marketing Oversight
Understand Google Ads and Meta Ads campaign structure, targeting, and bidding at a working level
Track and communicate CPL, CTR, ROAS, lead quality, and budget utilization to clients
Review performance reports before they go to clients and check for accuracy and completeness
Flag underperforming campaigns or budget wastage to the performance team and Pod Manager
Coordinate on ad account access, landing pages, and creative requirements

Track account health and flag clients at risk of churn before it becomes a problem
Retention and Upsell Support
Keep satisfaction high through consistent follow-through and proactive service

On-Time Delivery Percentage
2 - 4 years of experience in a digital marketing agency in a client-facing role

- Strong working knowledge of social media marketing, SEO, and performance marketing
- Familiarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting tools
- Experience handling multiple client accounts simultaneously
- Robust English communication skills, written and verbal
- Confident in managing client calls and difficult conversations
- Bachelor's degree in Marketing, Communications, or a related field preferred

Agency experience is mandatory
Has managed at least 4-6 accounts simultaneously in a previous role
Understands performance marketing and SEO well enough to hold strategic conversations
Works Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative Team
Client Facing: Yes, primary SPOC for all assigned accounts

Career Growth
Senior Account Manager → Pod Manager → Group Account Manager → Delivery Head

Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad

Benefits: Health Insurance | Provident Fund | Leave Encashment

📌 Account Manager - Client Management (Secunderabad)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Secunderabad