Job Title: Customer Relationship Officer (CRO)

Department: Customer Support & Operations

Location: Sikar, Rajasthan (On-site, Day Shift)

Employment Type: Full-time

Salary Range: ₹18,000 – ₹24,000 / month

Job Overview

We are looking for a proactive and experienced Customer Relationship Officer (CRO) to manage high-priority customer complaints, monitor online brand reputation, and ensure quick resolution of delivery and service escalations for our fast-growing omni-channel retail brand.

Key Responsibilities

Escalations & Grievance: Resolve high-priority customer complaints (delivery delay, damaged items, refund/exchange) via call and WhatsApp within 24 hours.

Online Reputation (ORM): Track and resolve negative reviews and comments on Instagram, Facebook, and Google to protect brand image.

Dispute Handling: Manage consumer complaints, chargebacks, and escalations with calm phone negotiations to prevent legal issues.

Courier Coordination:



Daily follow-up with courier partners (Delhivery, Bluedart, etc.) to clear stuck parcels and reduce RTO.

Team & Reporting: Monitor frontline support executives, audit call/chat quality, and log daily escalation metrics on Google Sheets.

Requirements

1–3 years experience in Customer Support, Grievance Handling, or Banking/Finance telecalling.

Strong verbal Hindi communication and polite WhatsApp/email writing skills.

High patience and negotiation ability with upset customers.

Basic working knowledge of Google Sheets and WhatsApp Business.

Pay: ₹18,000.00 - ₹24,000.00 per month

Perks

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Support Team Leader (Sikar)
🏢 KCPC BANDHANI
📍 Sikar