Roles and Responsibilities

- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer complaints/issues promptly and fairly while maintaining high levels of customer satisfaction.
- Escalate complex issues to senior team members when necessary while ensuring timely resolution.
- Maintain records of all interactions with customers using CRM software.
- Handle customer queries via phone calls, emails, or chats in a qualified and courteous manner.

Desired Candidate Profile

- 0-2 years of experience in BPO/Call Centre environment handling international voice process (UK).
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Strong problem-solving skills with attention to detail and analytical thinking.
- Ability to work effectively under pressure during peak hours/escalated situations.
- Graduate Freshers salary-19k
- Undergraduate with-6 months of Experinece-upto 29k

- Intersted please call back
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📌 customer support-Mangalore location salary
🏢 Ignites Human Capital
📍 Mangalore