Job Responsibilities

- Manage and lead the customer support team.
- Handle customer queries, complaints and escalations.
- Ensure timely resolution of customer issues.
- Monitor team performance and customer satisfaction.
- Develop and implement customer service processes.
- Coordinate with internal departments to resolve customer concerns.
- Prepare daily, weekly and monthly performance reports.
- Train and mentor customer support executives.

Requirements

- Bachelor's degree in any discipline.
- 2–5 years of experience in customer support or service management.
- Excellent communication and interpersonal skills.
- Robust leadership and problem-solving abilities.
- Good knowledge of MS Excel and MS Office.
- Ability to manage a team and handle escalations.

Key Skills

- Customer Relationship Management (CRM)
- Team Management
- Client Communication
- Complaint Resolution
- Problem Solving
- Reporting and Coordination

Interested candidates can share their updated resumes. Apply at: [email protected]

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Manager (Bengaluru)
🏢 CAIVA Consultancy
📍 Bengaluru