Role & responsibilities

- Handle customer escalations and queries over phone calls, WhatsApp and email
- Understand the issue, coordinate with internal teams and drive it to resolution
- Give customers timely, clear and polite updates until the case is closed
- Log every interaction and case status accurately in our CRM/sheets
- Maintain response-time and customer-satisfaction targets

Preferred candidate profile

- Excellent communication skills with fluent spoken English and Hindi (must)
- Good written English for email and WhatsApp replies
- Calm, patient and confident when handling upset customers
- Graduates or candidates pursuing graduation (regular, open or distance learning welcome)
- Freshers welcome (0-2 years); prior customer support/BPO experience is a plus
- Comfortable working on a laptop; basic MS Excel / Google Sheets
- Work from office: Delhi (Okhla) or Faridabad

Perks and advantages

- Salary: Rs 20,000 - 25,000 per month

- Full training provided
- Opportunity to grow with a fast-moving auto-tech startup

📌 Customer Support Executive (Voice, WhatsApp & Email) (Delhi)
🏢 Vehicore Technologies
📍 Delhi