About HCBS PRO LLC

HCBS PRO LLC is a US-based healthcare technology and services company focused on developing innovative software solutions for the US healthcare industry.

Our flagship platform, The Gimbal , is designed to simplify and streamline home healthcare operations through technology, automation, and integrated management solutions.

The Gimbal provides solutions for:

- Electronic Visit Verification (EVV)
- Digital Timesheets and Payroll Workflows
- Caregiver and Patient Management
- Scheduling and Workforce Management
- Healthcare Documentation and Compliance
- Operational Management and Automation

Our mission is to help healthcare organizations improve operational efficiency, reduce administrative workloads, and deliver better care. Website: https://hcbspro.com

Product: https://www.thegimbal.net

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Ahmedabad team.

You will assist US-based healthcare organizations, caregivers, and clients by providing professional support for our healthcare software platform, The Gimbal.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, chats, and support tickets.
- Assist US-based healthcare clients with software-related queries.
- Troubleshoot basic technical and application-related issues.
- Guide customers in using different features of The Gimbal.
- Coordinate with internal technical and operational teams to resolve complex issues.




- Maintain accurate records of customer interactions and resolutions.
- Follow up on unresolved customer requests.
- Ensure excellent customer satisfaction and service quality.

Required Qualifications
- 2+ years of experience in Customer Support or Customer Service. Freshers with excellent communication skills are also welcome.
- Excellent verbal and written English communication skills.
- Basic computer knowledge and familiarity with CRM or support tools.
- Strong problem-solving and multitasking abilities.
- Ability to handle challenging customer situations professionally.
- Good listening skills and a positive attitude.
- Willingness to work in a US-aligned night shift.

Employment Details
- Job Location: Ahmedabad, Gujarat
- Work Mode: Full time, On-site
- Working Hours: 6:00 PM to 3:00 AM IST
- Working Days: 5 Days a Week (Monday to Friday)
- Salary: Up to ₹50,000 per month, depending on experience and skills.
- Work from Home: Not Available

Why Join HCBS PRO LLC?
- Work with international healthcare clients.
- Gain experience in US healthcare technology.
- Learn about contemporary SaaS platforms and healthcare workflows.
- Work with a collaborative technology and support team.
- Enjoy professional growth and employee engagement activities.

Application Process All candidates must submit their applications through our official recruitment portal:

https://myhr.eentero.com/jobs/eXKo6b1Xq79SqE05dIR5Cn32pWL3lOe7ozJmrbIj

- We look forward to welcoming you to HCBS PRO LLC!

📌 Customer Support Executive – US Healthcare (Night Shift) (Ahmedabad)
🏢 THE GIMBAL
📍 Ahmedabad