Role Overview:

Handle inbound customer calls for a US healthcare/perks program, addressing member queries, resolving issues, and providing accurate information while maintaining compliance and service quality.

Key Responsibilities:

- Handle inbound calls related to healthcare benefits, coverage, and member queries.
- Provide accurate, resolution-focused customer support.
- Document interactions and escalate unresolved issues appropriately.
- Maintain quality, compliance, and customer satisfaction standards.

Requirements:

- Excellent spoken English with Versant C1/C2 proficiency (mandatory).
- Strong communication, listening, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.
- Prior US healthcare, insurance, or international voice process experience preferred.
- 5 working days per week, with rotational weekly offs across all 7 days.
- Flexibility to work in US shifts.
- 9-hour work shift, including a 1-hour break.

Note: Candidates must demonstrate excellent English communication skills and meet the mandatory Versant C1/C2 requirement.

📌 Customer Support Executive (Jaipur)
🏢 Vaibhav Global
📍 Jaipur