LOCATION: Mumbai

EXPERIENCE: 5–10 years

BAND: BPO 3

SALARY: Up to ₹9 LPA

NOTE: Ex-TCS Employees cannot apply. PAN and DOB are required for profile creation.

Position Overview

We are seeking a skilled Senior Executive – India HRO Benefits and Claims Processing with 5–6 years of hands-on experience in managing claims adjudication and processing, with a strong focus on India and International claims processing. The ideal candidate will be well-versed in various types of claim processing (e.g., gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, salary advance claims, etc.) for global regions (India, Europe, SE Asia, Middle East, etc.).

This role demands a meticulous professional with a strong command of English and the ability to work effectively with global stakeholders.

Key Responsibilities

1. Claims Processing & Adjudication

Efficiently process and adjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies

Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, salary advance claims, etc., for global regions

Identify discrepancies in claims and ensure timely resolutions in line with company guidelines

Experience in similar claim processing is a must

Knowledge and working experience of Darwin and Workday is a plus

Knowledge of ticket management tools like SNOW is a plus

2. Stakeholder Engagement

Collaborate with global stakeholders to align claims processing practices with global standards

Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management

3. SLA & KPI Management

Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)





Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards

4. Policy Adherence & Process Improvement

Ensure adherence to company policies, local regulations, and international best practices in claims management

Proactively identify and recommend process improvements to enhance efficiency and accuracy

Qualification & Skillset

Graduate with specialization in Human Resources – required

5–6 years of experience in India/Global claims processing and adjudication – required

Strong understanding of various types of claims, advances, reimbursements, and benefits eligible for claims

Expertise in verifying and validating claim-related documents

Exceptional command of English, with the ability to communicate fluently and professionally

Attention to detail

Proven experience collaborating with global stakeholders across regions

Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them

Key Skills

Proficiency in Italian Language (written and verbal) – required

Claims Processing experience including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, salary advance claims, etc., for global regions

Knowledge of Darwin and Workday – advantage

Documentation Validation

Global Stakeholder Management

Process Improvement and Compliance

SLA & KPI Adherence

Excellent Communication and Analytical Skills

Working Conditions

Work Shift will be dependent on geography/region coverage requirements across a 24-hour × 7 service delivery

Work from Office (No work from home)

Agile to extended work hours when needed to meet deadlines without prompting

Why Join?

Competitive salary: up to ₹9 LPA

Prime Mumbai location

Career growth in HRO advantages and claims processing

Global stakeholder exposure

Dynamic and supportive team environment

📌 Senior Executive - India HRO Benefits and Claims Processing (Mumbai)
🏢 Gratitude
📍 Mumbai