We are looking for a agile Customer Success Manager who can act as a strategic consultant to AI Certs partners, help them grow their business, improve market performance, and build long-term engagement. Own and manage post-sale relationships with partners, ensuring ongoing satisfaction, engagement, and long-term growth.

Conduct regular partner check-ins, business reviews, and strategic discussions to help partners improve market reach, learner engagement, and certification adoption.

Collaborate with internal teams including Sales, Product, Marketing, and Support to ensure client feedback is heard and acted upon.

Maintain detailed records of client interactions, renewals, opportunity tracking, and follow-ups in CRM.





Help optimize onboarding and customer journey touchpoints to deliver a consistent, smooth, and high-quality customer experience.

3+ years of proven experience in Customer Success, Account Management, or related client-facing roles.

- Demonstrated ability to drive partner growth, enablement, and business performance through consultative relationship management.
- Experience working with international clients, preferably across the EMEA region.
- Proficiency in using CRM systems such as HubSpot, Salesforce, or similar tools.
- Ability to manage multiple clients and projects simultaneously in a fast-paced environment.

📌 CSM Customer Success Manager (Gandhinagar)
🏢 AI CERTs - India
📍 Gandhinagar