Key Responsibilities:

Facilities Operations

- Oversee the maintenance, cleanliness, and functionality of multiple facilities, including common areas, meeting rooms, HVAC systems, lighting, restrooms, and office equipment.
- Conduct regular facility inspections and ensure prompt closure of observations and maintenance issues.
- Coordinate preventive and corrective maintenance activities with vendors and service providers.
- Ensure adherence to safety standards, emergency preparedness protocols, and company policies.

Team Supervision & People Management

- Lead and supervise Supervisors, Housekeeping Staff, Chambermaids, and support teams across multiple locations.
- Monitor attendance, grooming, discipline, productivity, and performance of site teams.
- Conduct team briefings, training sessions, and periodic performance reviews.
- Ensure optimum manpower deployment and operational coverage across facilities.

Vendor & Contractor Management

- Coordinate with housekeeping, security, maintenance, pest control, and other service providers.
- Monitor vendor performance and ensure service levels are consistently achieved.
- Resolve vendor-related issues and escalate concerns when required.

Client & Stakeholder Coordination

- Act as a key point of contact for facility-related concerns and operational escalations.
- Coordinate with internal stakeholders to ensure seamless service delivery.




- Maintain a qualified and customer-focused approach while handling complaints and escalations.

Inventory & Asset Management

- Manage inventories of consumables, housekeeping supplies, pantry items, uniforms, and operational materials.
- Ensure timely procurement and replenishment of stock.
- Maintain records of assets and operational equipment through asset tagging and reconciliation.

Reporting & Compliance

- Prepare daily, weekly, and monthly operational reports.
- Ensure compliance with health, safety, statutory, and company requirements.
- Support audits and maintain accurate operational documentation.

Qualifications & Experience:

- Bachelor's Degree or Diploma in Facilities Management / Hospitality Management.
- 1–6 years of experience in Facilities Management, Hospitality, Commercial Real Estate, Co-working, or Corporate Administration.
- Experience managing multiple facilities and large housekeeping/support teams.

Skills & Competencies:

- Strong leadership, team handling, and supervisory skills.
- Good technical understanding of building systems, maintenance practices, and vendor management.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to remain composed under pressure and effectively manage operational escalations.
- Proficiency in MS Office and facility management tools.

📌 Customer Services Executive Delivery (Pune)
🏢 Urban Vault
📍 Pune