Customer Support Executive (Bengaluru)

Customer Support Executive (Bengaluru)

04 Nov
|
The Skill Hub
|
Bengaluru

04 Nov

The Skill Hub

Bengaluru

Work From Office, Permanent Hiring, Multiple Locations

** No Sales/ No Targets

Process / Position: E-commerceProcess

Location: Chandivali, Mumbai

Qualification: HSC or Graduate

Experience: 0 to 12 months Experience

Training Days: 20-25days

Assessments: Voice & Written versant, Typing Test

Salary In Hand: 16,000 to 19,000

TCTC: 2,64LPA to 2.96LPA

Skill sets: Excellent English Communication (Versant 5 Level)

Shifts: 24*7 Shift (Male) 7am to 10pm (females)

Working and Week offs: 5days Working & 2 rotational week-off

Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

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Process / Position: Banking

Location: Chandivali, Mumbai

Qualification:HSC or Graduate

Experience: 0 to 12 months Experience

Training Days: 20-25days

Assessments: Voice & Written versant,

: Typing Test

Salary In Hand: 16,000 to 19,000

TCTC: 2,64LPA to 2.96LPA

Skill sets: Excellent English Communication (Versant 5 Level)

Shifts: 24*7 Shift (Male) 7am to 10pm (females)

Working and Week offs: 5days Working & 2 rotational week-off

Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

________________________________________________________________________________________________________

Process / Position: Education loan inquire process

Location: Chandivali, Mumbai

Qualification:HSC or Graduate

Experience: 0 to 12 months Experience

Training Days: 20-25days

Assessments: Voice & Written versant,

: Typing Test

Salary In Hand: 16,000 to 19,000

TCTC: 2,64LPA to 2.96LPA

Skill sets: Excellent English Communication (Versant 5 Level)

Shifts: 24*7 Shift (Male) 7am to 10pm (females)

Working and Week offs: 5days Working & 2 rotational week-off

Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

_______________________________________________________________________________________________________________________________

Job Opening: Domestic Voice Process Executive

Role Overview

We are seeking motivated and knowledgeable professionals to join our Healthcare Process team. This role involves patient interaction, appointment booking, and explaining healthcare packages with clarity and empathy.

Key Responsibilities

Handle inbound and outbound calls as per business requirements

Book appointments for patients and explain healthcare packages in detail





Provide excellent customer service and maintain professional communication standards

Apply medical knowledge or process understanding to support patient queries

Work Schedule

5-day working with 2 split week offs

Rotational shifts for male employees

Day rotational shifts for female employees

No cab facility provided

Desired Candidate Profile

Minimum qualification: 10+2 or Graduation (any stream)

Strong communication skills in English (mandatory)

Knowledge of regional languages such as Telugu, Hindi, Odia, Bengali is preferred

Good knowledge of medical terms or healthcare processes

Ability to work in rotational shifts and adapt to business needs

Prior experience in healthcare BPO or customer service preferred

Interview Process

Candidates will go through 4 rounds of interviews:

HR Screening

Operations Round

Client Round

Versant Test

Interview Timings: 10:00 AM 2:00 PM

Location: Somajiguda, Hyderabad

Compensation

Competitive package ranging from 2.1 LPA to 3 LPA based on experience and skills

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Job Title: Associate Customer Support Voice

Location: Hyderabad

Salary: 2.5L for Fresher/2.87L for 13+months/3.2L 25+ months

Language Proficiency

- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)

- SVAR 48 and Above

Qualifications & Applicant Specifications:
- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:

- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency

• Verbal: English & Hindi (primary)

Key Responsibilities

- Handle inbound and outbound calls professionally with strong communication skills
- Adhere to login and production hours:

- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules

• Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees: Rotational day shifts

• Stay updated with process knowledge and daily updates

Skills Required





- Strong verbal and written communication
- Customer-centric approach with problem-solving ability

Employment Type: Permanent.
- Working days after training: 5 days with 2 days rotational weekly off.
- Office Location: DivyaSree Omega Building, Hyderabad

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Process: Health Care, Bangalore

Required skills and qualifications

Strong written and verbal communication skills with neutral Indian Accent.

Ability to communicate calmly and diplomatically with patients & co-workers.

Keen attention to detail, especially involving checking customer details and update the proper information in relevant tool.

Proficient in customer service

Active listening and comprehension skills

Strong customer service skills.

Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass /+2 would be the minimum qualification.

Typical duties and responsibilities

- Handling the calls with valuable communication skills professionally. Can speak fluently in Assamese, Gujarati, Bengali and English languages as per region.
- Language Combination required: (English + Assamese) or (English + Guajarati) or (English + Bengali) Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus • Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.

📌 Customer Support Executive (Bengaluru)
🏢 The Skill Hub
📍 Bengaluru

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