04 Nov
|
Lotus India
|
Ghaziabad
04 Nov
Lotus India
Ghaziabad
- Enquiry generation, making quotations & correspondence related to customers, execution of purchase orders direct follow-up with the customers, Follow -up for payment, etc.
- Having experience to work on ERP software or ant CRM software • Respond promptly and professionally to customer queries via phone, email, chat, and social media.
- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
- Collaborate with internal departments (production, sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
📌 Customer Support Executive (Ghaziabad)
🏢 Lotus India
📍 Ghaziabad