Job highlights

- Graduate or undergraduate with basic technical knowledge in antivirus software and troubleshooting, excellent English communication with ability to handle international accents
- Provide international technical support via voice calls, troubleshoot antivirus and software issues, resolve customer queries, and maintain professional communication in a rotational shift office-based role
- ₹10,000 relocation bonus, 10 days hotel accommodation, travel tickets, food and free cab facilities for eligible relocating candidates

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

WE ARE HIRING | TELEPERFORMANCE

International Voice Process

Job Location: Mansarovar, Jaipur, Rajasthan

Company: Teleperformance (TP)

Process: International Voice Process

Work Mode: Work From Office (WFO)

Working Days: 5 Days Working

Shifts: Rotational Shifts

Week Offs: Rotational Week Offs

Joining: Immediate Joiners Preferred

ROLE & RESPONSIBILITIES

We are looking for highly motivated, customer-focused, and technically inclined professionals to join Teleperformance for an International Technical Support Voice Process. The ideal candidate must possess excellent English communication skills, a strong customer service mindset, and the ability to understand and resolve basic technical issues while delivering an exceptional customer experience.

This role involves interacting with international customers over voice calls, understanding their technical concerns, troubleshooting issues, and providing accurate solutions while maintaining professional communication and customer satisfaction.

Key Responsibilities:

1. International Customer Support

- Handle inbound and outbound customer interactions as required by the process.
- Communicate professionally with international customers in fluent English.
- Understand customer concerns, technical queries, and service-related issues.
- Provide clear, accurate, and appropriate resolutions while maintaining a positive customer experience.
- Demonstrate patience, empathy, active listening, and professionalism during every interaction.
- Maintain a customer-first approach and ensure that every customer feels heard, understood, and supported.

2. Technical Support & Troubleshooting

- Assist customers with basic antivirus software-related queries, installation issues, configuration concerns, and product functionality.
- Identify and troubleshoot technical issues related to software performance and computer systems.
- Guide customers through step-by-step troubleshooting procedures.
- Assist with basic operating system, application, connectivity, and software-related issues, wherever applicable to the campaign.
- Understand technical terminology and explain technical concepts in simple, customer-friendly language.
- Identify the root cause of a reported issue and provide appropriate troubleshooting steps.
- Escalate complex or unresolved technical concerns to the relevant support team according to established procedures.
- Maintain up-to-date knowledge of the campaign's products, services, and troubleshooting guidelines.

3. Customer Query & Problem Resolution

- Understand customer requirements by asking relevant questions and gathering accurate information.
- Analyse customer concerns and identify the most suitable resolution.
- Resolve customer queries efficiently while following the prescribed troubleshooting process.
- Take ownership of customer issues and ensure appropriate follow-up wherever required.
- Avoid unnecessary transfers and escalations by resolving issues within the scope of the role.
- Handle customer complaints professionally and work towards achieving first-contact resolution wherever possible.
- Ensure that customers receive accurate information and practical solutions.

4. Antivirus & Software Support

- Assist customers with antivirus software-related concerns and general product usage queries.




- Help customers understand software installation, activation, updates, and configuration, as applicable to the campaign.
- Guide customers through basic virus and malware protection concepts.
- Explain software features and functionality in a clear and professional manner.
- Assist with common software-related errors and follow approved troubleshooting procedures.
- Help customers understand the importance of software updates, system security, and safe computing practices.
- Follow approved security procedures and never request or disclose sensitive customer information unnecessarily.

5. Excellent Communication & Customer Experience

- Demonstrate exceptional verbal communication skills with clear pronunciation, fluent English, and professional sentence construction.
- Understand different international accents and respond appropriately.
- Maintain a confident, courteous, and professional tone throughout customer interactions.
- Use active listening to understand the complete issue before offering a solution.
- Explain technical information clearly without confusing customers with unnecessary jargon.
- Build customer confidence through effective communication, empathy, and ownership.
- Deliver customer delight by exceeding expectations through timely assistance and a positive attitude.

6. Call Management & Process Compliance

- Follow the prescribed call flow, standard operating procedures, and quality guidelines.
- Maintain accurate customer interaction records and update the required systems.
- Meet process-defined targets for call quality, customer satisfaction, productivity, and resolution.
- Maintain professionalism while handling difficult customers and challenging situations.
- Follow data privacy, information security, and compliance requirements.
- Participate in training sessions, quality feedback discussions, and performance improvement activities.

PREFERRED CANDIDATE PROFILE Educational Qualification & Experience

- Graduates from any stream can apply, including freshers.
- Undergraduate candidates with a minimum of 6 months of documented work experience can apply.
- Candidates with prior experience in international voice processes, technical support, IT helpdesk, customer service, or BPO operations will have an advantage.
- Candidates with basic technical knowledge and an interest in troubleshooting are encouraged to apply.

Essential Communication Skills

- Excellent spoken English with strong fluency and comprehension.
- Very good pronunciation, sentence formation, vocabulary, and verbal clarity.
- Ability to understand international accents and communicate confidently with international customers.
- Strong listening skills and the ability to understand customer concerns accurately.
- Confidence in explaining technical solutions over voice calls.
- Ability to maintain a professional tone, positive attitude, and customer-focused approach.
- Candidates must be comfortable speaking in English throughout the working shift.

Technical Skills

- Basic understanding of computers, software, and operating systems.
- Knowledge of antivirus software, malware protection, and basic computer security concepts is preferred.
- Understanding of software installation, configuration, and troubleshooting is an advantage.
- Basic knowledge of internet connectivity and common technical issues is beneficial.
- Ability to follow troubleshooting instructions and learn new technical concepts quickly.
- Strong analytical thinking and problem-solving abilities.

Behavioural Competencies

- Excellent customer-handling and interpersonal skills.




- Strong problem-solving and decision-making abilities.
- Patience and empathy while dealing with customer concerns.
- Ability to handle challenging conversations calmly and professionally.
- Willingness to learn, accept feedback, and adapt to process requirements.
- Positive attitude, skilled discipline, and a commitment to long-term career growth.

WORK LOCATION & RELOCATION OPPORTUNITY Current Hiring Location: Mansarovar, Jaipur, Rajasthan

- Candidates must be willing to relocate to Jaipur.
- Candidates applying from other cities across India are welcome, provided they can relocate and work from the Jaipur office.
- This is an office-based role; candidates must be comfortable working from the designated location.
- Immediate joiners and candidates ready to relocate are preferred.

RELOCATION BENEFITS & EMPLOYEE FACILITIES Eligible candidates relocating to Jaipur can avail themselves of the following benefits, subject to company policy and applicable eligibility conditions:
- 10,000 Relocation Bonus to support eligible candidates moving to Jaipur.
- 10 Days of Hotel Accommodation to help candidates settle in after relocation.
- Travel Tickets for eligible relocating candidates, as per the applicable company policy.
- Food Facilities as applicable under the campaign's arrangements and company policy.
- Free Cab Facilities as per the process's applicable transportation policy.
- 5 Days Working to support a structured work schedule.
- Rotational Shifts based on international process requirements.
- Rotational Week Offs according to business requirements.

Relocation assistance, accommodation, travel, food, and transportation benefits are subject to applicable company terms, eligibility, and policy.

GROWTH OPPORTUNITIES OPPORTUNITIES

Joining an international technical support process can help candidates develop valuable professional skills and build a long-term career in the BPO and IT-enabled services industry.

- Technical Skill Development: Gain practical exposure to antivirus software, troubleshooting, and technical query resolution.
- International Customer Experience: Develop professional communication skills by assisting international customers.
- Problem-Solving Expertise: Improve analytical thinking and learn structured approaches to resolving technical issues.
- Customer Experience Management: Build expertise in customer satisfaction, complaint handling, and service quality.
- Quality & Performance Excellence: Learn international process standards, call quality parameters, and customer experience metrics.
- Leadership Opportunities: High-performing employees may have opportunities to progress into senior support, subject matter expert, quality analyst, or team leader positions, depending on business requirements and internal eligibility.
- Long-Term Career Development: Build a foundation for future opportunities in technical support, customer success, service delivery, and operations.

WHY SHOULD YOU APPLY? If you have excellent English communication skills, an interest in technology, a customer-first mindset, and the confidence to handle international voice interactions, this opportunity can be an excellent starting point or next step in your career.

Whether you are a graduate fresher or an experienced professional, you will have the opportunity to strengthen your communication, technical troubleshooting, and customer service skills while working with a global customer support operation.

HOW TO APPLY

Interested candidates who meet the eligibility criteria and are willing to relocate to Jaipur can apply with their updated CV.

Important: Excellent English communication, willingness to work in an international voice process, basic technical understanding, and readiness to work from the Jaipur office are essential for this opportunity.

HOW TO APPLY

HR RAJ

92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

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