Position: Customer Support Agent (Voice & Non-Voice - Blended Process)

Location: Sector 32, Gurugram

Job Type: Full-time

Working condition: 6 days a week (5 WFO +1 WFH)

Shift Timing- 9AM-6PM, 11AM-8 PM (Rotational)

Job Summary: We are looking for an experienced Customer Support Executive who has prior exposure to both voice and non-voice processes. The ideal candidate will be responsible for delivering exceptional support to customers across multiple communication channels including calls, emails, WhatsApp and chats.

Key Responsibilities:

- Handle inbound and outbound calls, email queries, and chat support from customers.
- Provide accurate and timely resolutions to customer issues while maintaining a positive and qualified attitude through the defined SOP.
- Maintain the defined target for CSAT, AHT, Quality Score and FRT without impacting the customer experience.
- Follow communication scripts, guidelines,



and procedures to ensure consistency and quality.
- Collaborate with team leaders to meet daily, weekly, and monthly targets.

Required Qualifications:

- Graduation is mandatory.
- Minimum 1 years of experience in a customer service role.
- Prior experience handling blended process (voice + non-voice) is a must.
- Excellent verbal and written communication skills in Hindi & English
- Typing Speed 30 WPM with 90 % accuracy

Preferred Attributes:

- Ability to work in rotational shifts and weekends.
- Customer-first mindset with a calm and empathetic approach.
- Ability to handle pressure and irate customers
- Familiarity with customer service software, CRMs, and ticketing systems.

📌 Customer Support Executive (Gurugram)
🏢 Cashify
📍 Gurugram