Languages: English (V3/V4 Communication Level) and Hindi
Shift: 24/7 Rotational Shifts
Salary Details
- Freshers: ₹19,000 per month (In-hand).
- Experienced Candidates: Up to ₹23,000 per month (In-hand).
- Experienced candidates should have a minimum of 6 months of relevant experience.
The position involves handling customer enquiries related to prepaid and postpaid services, assisting with service-related issues, and providing appropriate resolutions through effective communication.
Roles and Responsibilities
- Handle customer enquiries related to prepaid and postpaid services.
- Understand customer concerns and provide relevant information.
- Assist customers with basic troubleshooting.
- Provide appropriate solutions to service-related issues.
- Maintain professional communication during customer interactions.
- Follow established customer service procedures.
Skills and Requirements
- English communication proficiency at V3/V4 level is mandatory.
- Good verbal communication in Hindi.
- Strong customer-handling and problem-solving skills.
- Basic computer knowledge.
- Ability to understand and resolve customer queries.
- Comfortable working in 24/7 rotational shifts.
Additional Information
- Immediate joining.
- Full-time, in office position.
- Salary varies based on experience and communication assessment.