**This role is for one of Weekday's clients

Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)** Min Experience: 2+ years

Location: Gurgaon, Delhi, India, Noida, Uttar Pradesh, India, NCR

JobType: full-time

Requirements Responsibilities

- Serve as the primary point of contact for assigned customers, building strong, long-term relationships
- Lead onboarding and ensure a smooth transition from sales to implementation
- Drive product adoption, usage, and measurable value for customers across different markets
- Understand customer goals and proactively recommend solutions
- Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions
- Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction
- Identify upsell and cross-sell opportunities in collaboration with the sales team
- Collect and relay customer feedback to influence product roadmap and improvements




- Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction

Qualifications and Skills:
- 3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS / e-commerce tech
- Experience working with North American / US customers is preferred
- Solid communication, problem-solving, and relationship-building skills
- Ability to understand customer business models and align solutions
- Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously
- Experience working with DTC brands or in the e-commerce ecosystem is a plus
- Bachelor's degree in Business, Marketing, or a related field

Must-have Skills Customer onboarding, Customer Success, Cross Selling Good-to-have Skills Upselling, Customer Retention, US market

📌 Customer Success Manager (US Market) (Gurugram)
🏢 Weekday AI (YC W21)
📍 Gurugram