We are looking for a proactive and customer-focused Customer Success Manager who can build solid client relationships, ensure customer satisfaction, and drive long-term client retention.
Key Responsibilities
- Manage client relationships and act as the primary point of contact.
- Understand client requirements and ensure effective service delivery.
- Coordinate with technical, development, and support teams to resolve issues.
- Handle client concerns, escalations, and follow-ups.
- Conduct client meetings and maintain clear documentation.
- Identify opportunities for customer retention, renewals, and account growth.
Requirements
- 5–7 years of experience in Customer Success,
Account Management, or Client Servicing.
- Excellent verbal and written communication skills.
- Strong problem-solving, coordination, and relationship management abilities.
- Ability to manage multiple client accounts and priorities.
Good to Have
- Background in IT, software, or technology services.
- Experience working with international, especially US-based, clients.
- Knowledge of the transportation or limousine industry.
- Familiarity with CRM and project management tools.