Zoop Energy operates in the EV and mobility ecosystem, offering services related to EV charging, vehicle challans, and other mobility solutions.

What You’ll Do

- Respond to customer queries across calls, emails, and digital channels.

- Assist customers with issues related to EV charging, challan payments, and related services.

- Help customers understand challan details, payment status, and resolution processes.

- Track and resolve customer complaints by coordinating with internal teams.

- Maintain records of customer interactions, issues, and resolutions.

- Follow up with customers to ensure timely resolution and a positive experience.

- Identify recurring issues and share feedback to improve customer experience.

What We’re Looking For





- 6 months prior experience in a similar customer support role would be preferred.

- Strong verbal and written communication skills.

- A customer-first mindset with valuable problem-solving abilities.

- Basic computer skills and familiarity with spreadsheets.

- Willingness to learn, take ownership, and work in a fast-paced environment.

- Interest in EVs, automotive services, or digital platforms is a plus.

Pay: From ₹12,000.00 per month

Benefits

- Paid time off

Ability to commute/relocate

- Viman Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Customer Success Intern (Viman Nagar)
🏢 ZOOP.ONE
📍 Viman Nagar