Role & responsibilities

- Build strong relationships with existing customers over phone, WhatsApp, email, and other channels

- Understand customers goals, challenges, and preparation journey through consultative conversations

- Act as a trusted advisor, driving renewals and repurchases by demonstrating the platforms value

- Educate customers on product features, updates, and best practices, and follow up proactively to keep them engaged

- Handle objections with confidence and maintain accurate customer records in the CRM

- Share customer feedback with Product, Marketing, and Support teams, and achieve engagement, renewal, and revenue targets

Preferred candidate profile

- 1-2 years of experience in customer success, renewals, or consultative sales

- Excellent communication (phone and written), with strong storytelling and presentation skills

- Consultative, customer-first approach with empathy and active listening

- Confident in objection handling and negotiation

- Analytical, solution-oriented, and comfortable with targets in a rapid-paced setting

📌 Customer Success Executive (Bengaluru)
🏢 Neuroglia Health
📍 Bengaluru