Job highlights

- Full-time . 1-3 Years Of Experience

Full-time 1-3 Years Of Experience

We are looking for a detail-oriented and a customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analysing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights. The ideal candidate will play a key role in optimizing the customer journey-from initial contact to long-term engagement-while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

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Responsibilities

- Why Join KJPGPL as a Customer Success Analyst

- - Day shift role for a better work-life balance

- - Competitive compensation in the market

- - Prime office location in Jubilee Hills, Hyderabad

- - Strong career growth opportunities

- - Positive and employee-friendly work culture

- - Opportunity to work with a trusted and reputed jewellery brand

- ____________________

- About the Role

- We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

- The ideal candidate will play a key role in optimizing the customer journey-from initial contact to long-term engagement-while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

- ____________________

- Key Responsibilities

- 1. Customer Interaction Outbound Calling

- - Make effective and productive outbound calls

- - Engage with customers based on assigned segments

- - Promote the latest jewellery designs, festive offers, and store events

- - Deliver excellent customer service and build strong customer relationships

- 1. Data Management CRM





- - Maintain accurate records of all calls and customer interactions in the CRM system

- - Regularly update customer details and interaction notes

- - Validate and maintain the customer database

- - Tag customer interest levels for effective follow-ups

- 1. Performance Analysis

- - Analyze call data and customer interactions to identify trends and areas for improvement

- - Improve customer experience and retention through actionable insights

- - Ensure adherence to KPIs such as FCR, AHT, SLA, CSAT, and NPS

- ____________________

- Key Performance Indicators (KPIs)

- - Daily call volume (minimum 100 calls)

- - Effective conversation rate

- - First Call Resolution (FCR)

- - Average Handling Time (AHT)

- - Customer Satisfaction Score (CSAT)

- - Net Promoter Score (NPS)

- - Service Level Agreement (SLA) adherence

- - Call quality score

- ____________________

- Qualifications

- - Graduate

- - 1-3 years of outbound calling experience preferred

- - Experience in the retail or luxury segment is an added advantage

- - Must be fluent in English, Hindi, and Telugu

- ____________________ Skills Required

- - Excellent verbal and written communication skills

- - Strong customer service and relationship-building abilities

- - Good analytical and problem-solving skills

- - Basic knowledge of CRM tools

- - Customer empathy and attention to detail

- - Target-oriented and self-motivated mindset

- - Good voice modulation and listening skills

- ____________________

- Compensation Benefits

- - Market-competitive salary with attractive incentives

- - Provident Fund (PF)

- - Paid leaves

- - Daily snacks

- - Yearly bonus

- - Health insurance

- - Learning and development opportunities

- - Friendly and supportive work environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Analyst (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad