(JD)

Position: Customer Support Executives

Job Location: Varanasi, Uttar Pradesh

Position: Customer Care Executive

Department: Customer Support

Experience: 1–3 Years (Freshers with excellent communication skills may also apply)

Shift: Rotational Shifts, including Night Shifts (as per roster)

Karauli Diagnostics is looking for dedicated, responsible and customer-focused Customer Care Executives to join our team in Varanasi.

The selected candidates will be responsible for handling patient calls, understanding their requirements, providing appropriate assistance and coordinating with the concerned professionals to ensure timely resolution of patient queries.

Key Responsibilities:

- Handle incoming patient calls and respond to enquiries.
- Understand patient requirements and provide accurate information and appropriate assistance.
- Coordinate with the concerned doctors, centre staff or other departments for patient-related requirements.
- Escalate unresolved queries, complaints and urgent patient concerns to the appropriate professionals.
- Ensure timely follow-ups and maintain proper records of patient interactions.
- Handle patient concerns with patience, professionalism and empathy.
- Ensure smooth communication and uninterrupted patient support across all shifts.

Required Skills & Qualifications:

- Excellent verbal communication skills in Hindi and English.
- Strong listening, interpersonal and problem-solving skills.




- Ability to handle patient queries calmly and professionally.
- Positive coordination and follow-up skills.
- Basic computer knowledge and familiarity with calling/CRM systems.
- Willingness to work in rotational shifts, including night shifts, as per the duty roster.
- Prior experience in customer care, healthcare, diagnostics, hospital reception or telecalling will be preferred.

Educational Qualification

- Graduate in any discipline (preferred).
- Candidates with medical or healthcare-related qualifications such as B.Sc. Nursing, GNM, ANM, BMLT, B.Sc. MLT, DMLT, B.Sc. (Biology/Life Sciences), B.Pharm, BHA (Hospital Administration), BHM (Hospital Management) will be preferred.
- Candidates with a Diploma or Certificate in Hospital Administration, Healthcare Management, Patient Care or Medical Laboratory Technology may also apply.
- Basic understanding of medical terminology, diagnostic tests and healthcare services will be an added advantage.
- Excellent verbal communication skills in Hindi and English are essential.

Pay: ₹10,000.00 - ₹30,000.00 per month

Application Question(s)

- Where are you from ?
- How many years of experience you have in Customer service ?
- Are you comfortable with night shift ?
- What was your last CTC ?
- What is your expected CTC ?
- What is your Notice period ?

Work Location: In person

📌 Customer Service Representative (Varanasi)
🏢 Karauli Diagnostics
📍 Varanasi